"Excellent service and support from a terrific staff. Many thanks!!! Will recommend and use again!"
"Great Company, we have been using Summation Technology for over 5 years. Chad Miller is an excellent rep, he always gets the job done as quickly as possible. "
"I was so happy to do biz with Summation Tech. I was in a super rush to be ready with labels for an upcoming show, and the team at Summation made sure I had all the materials needed including labels - just in time. The staff was awesome, patient with my questions, and thorough with their answers. I was also so happy with their support team who quickly and painlessly guided me through my set up errors. I love this printer!!! (LX900)"
"My rep Chad Miller @ Summation Technology has been supplying Topcon with excellent customer service as well as on time delivery. "
"Effective communication is my number one need from my suppliers. Summation is on the top of my list!"
"Jennifer's service has been excellent. She is prompt, knowledgeable and efficient. Buying from her is easy."
"I enjoy using Summation Technology as a company to get CDs, DVDs, and sleeves. They have great customer service as well as matching prices for products that another company might have for less."
"Summation Technology is a great company to do business with. Each time I have contacted Jennifer or other associates it has been a professional, friendly, and productive experience. I will do more orders with them as product is needed."
"Chad Miller is our account manager and he is always available and very helpful "
"Thank you Chad for all your hard work. You make my job so EZ.. sometime i miss talking with u cause all i do is email and we r done. my order is here in 3 day. bt u know ill call just to say HELLO. Thank you my friend"
"Jennifer is very knowledgeable and a great pleasure to work with. Have a very strong relatinship between Summation and Customer."
"They are just reselling Chinese products. They use Lite-On Atapi iHAS124 optical drives to burn DVDs. Check out the information about all the troubles people are having with them on the internet, before buying anything.
I personally will never buy anything from them any more.
Bruce"
"My experience thus far as been very good. Processing my orders has been quick and the delivery of my product has been done in a timely manner."
"This is the best service I have ever had in ordering and receiving our product. Jennifer was such a blessing to speak with and so very helpful. I wish more companies were like yours. Thanks so much for all you do. Donna B"
"Professional, excellent product knowledge, great customer service!"
A rep from Summation Technology, jonkrainock, has responded:
“Thank you for this opportunity to show our customers what we are really about. Summation is a small American owned business and we have a great reputation. We voluntarily joined ResellerRatings because we believe we have a lot to offer customers and because we hold ourselves accountable for our products and services. We do not resell any equipment that is made in China (not that all Chinese equipment is bad), but we do use some Chinese parts in some of our equipment that is assembled here in the United States by Americans and supported by Americans. The Lite-on iHAS124 is a SATA drive that we use in our ValueTower. It has the highest MTBF in the industry and it has been very reliable, however, we are able to put a different drive in the tower if you want. I see that you have purchased four towers from us over the years. I see that we gave you a return authorization for your third unit but you failed to send it in for troubleshooting. I am also aware that you made internal modifications to the unit without authorization. I see that multiple attempts have been made by many people, including the President of Summation, to help resolve the support issue with your $175 duplicator and you have not responded. You rated us poor on "shipping and delivery" eventhough your product was delivered on time. You rated us poor on returns/refunds/exchanges eventhough you have never returned anything. All we ask is for a fair opportunity to help you, and for a fair review.”