"Great customer service from placing my order through delivery. They were very knowledgeable in helping me determine what I ordered is what would work for me. I placed my order on Friday and it was delivered on Wednesday. I would recommend Summit Source to all my friends and family. "
"GREAT CUSTOMER SERVICE! I had difficulty with the paypal option of payment (because of an error I made). Their customer service was absolutely fantastic. Worked with me to not only resolve the problem but kept me updated via email every step of the way. My order was on a Tuesday and I received my product on Thursday with standard shipping. I cannot praise their customer service department enough. They went above and beyond with a great attitude. Great Company! I would not hesitate to use them again anytime."
"Excellent service, prompt delivery, reasonable prices."
"Summit Source provides unbeatable prices, and an incredible selection. I received my order within 48 hours of purchase, and have absolutely nothing to complain about. Not only have I already suggested Summit Source to a friend, I will return for any future purchases, and will continue to suggest Summit Source to others. Purchase with confidence!"
"The merchandise seems to be of good quality. Shipping time was very fast and they kept me up to date on my order. the prices seemed really reasonable also. I would rate this company 4 out of 5 stars. Thank-you "
" this was my first purchase from summit source, with the price being so low, I had concerns. 2 days later I had my product, as advertised in perfect shape. I've placed a 2nd order prior to writing this review. I purchased an antenna, internet prices were 149.00-169.00 until I came across summit source. blew them away @ 104.00. i,ll check them for all future purchases"
"Purchased item on back-order. Can not critique until product is received."
"The ordering process, 99191, went well-as expected based on previous ordering experience.
Regarding order 98917, I ordered the wrong 4 Bay Bowtie by mistake. I was a bit suprised that "management" had to review my return request-which "Management" apparently approved so I will get to UPS tomorrow. I have to wonder what will happen if I need to return an order because the ordered item does not work for me! I have ordered the correct 4 Bay Bowtie and I have been informed it is in transit."
"I was very pleased with the courteous and prompt service I recieved from Summit Source and I am looking forward to enjoying the service I am certain I will get from their top quality products I recieved. Thank You Nell Sanders"
"My order was processed and the item was delivered by UPS , in 4 days . Absolutely no problems with anything and I would order from them again."
"Bought an antenna for my digital TV. The price was the best I could find on the internet, and the product came quickly and in good shape. No problems at all."
"Pros:
1. Excellent prices and selection.
2. Reasonably good web site interface.
3. Quick E-Mail updates and responses.
4. Fast shipping.
Cons:
1. Very poor packaging for shipment (no filler to prevent movement or crushing). And this was after being charged an additional amount on one item entitled "Package Processing Fee". They just used an old beat-up antenna box, threw everything in it, and taped it up.
2. No one ever answers the phone. You must leave a message and wait for a callback.
"
"If I could have I wouldn't have given a single star to Summit Source. The only thing they were actually good at was giving me the brush off.
* Slow and unconfirmed shipping dates.
* Poor communication/unapologetic responses for "mix ups."
* Defective merchandise.
* Consumer unfriendly return/exchange policies regarding DOA merchandise.
All of which make dealing with this retailer blindingly painful.
I was told my order was processed and set for shipping on December 31th when in all actuality it wasn't sent out until January 4th (delivered January 7th after claiming on their website that it would take ONE business day from IN to IL). Good thing shipping costs so much!
As for the quality of the merchandise, no stars can be awarded in that category either. Of my 10 piece order, 3 items were functional.
An exchange meant paying return shipping on DEFECTIVE items. Yes, yes.. they're a small business.. they won't "walk to your house" guys! A refund? The a fore mentioned with the luxury of a 15% restocking fee. Yep, a restocking fee on defective merchandise. My favorite part was when they refused to answer my question as to who it was being -restocked- for. Hopefully not you, but with all of the negative reviews about defective merchandise.. that's quite possibly who it's for.. ;(
As stated time and time again in their rebuttals to complaints - they are a small business so you definitely shouldn't head into a transaction with them expecting the care and attention you'd receive from a larger retailer.
Don't get me wrong, there are plenty of professional smaller businesses/retailers online but Summit Source is definitely not one of those.
I hope some good can come from my negative experience for someone else.
Ease of order: 0 / 5 stars
Communication: 0 / 5 stars
Shipping: 0 / 5 stars
Quality: 0 / 5 stars"
"This Newpoint "TH-2000 Power Center Home Theater surge Protector/Conditioner..." is a replacement for a Newpoint Switcher 1000 Desktop Power Control with Surge Protection" which I used in my home office to manage the power to my desktop computer and peripheral devices. It does the job of my old power control unit but it is packaged in a significantly larger box; fortunately it fits just fine below my wide screen computer monitor so the larger size is not a problem for me but may be for others using in a desktop computer situation and not in a home theater situation. It provides all the switched and unswitched ports that I needed plus I thought the cost was resonable compared to other surge protectors which are designed for a floor mount and not under a computer monitor as I use it."
"This is the second order placed with Summit Source.
In each case, I ended up at Summit Source because they showed me that they had exactly the connector I needed instantly.
The first order was for a $0.43 part I needed in a couple of days. Right part. On time.
This second time, I screwed up and entered a PO box address. They called me at home for a UPS deliverable addy.
When I called the next day to check on the order, they told me immediately that the order was taken care of. No waiting on hold, etc.
These guts are fast with exactly the right stuff.
"