"First time shopper at supplement warehouse. I was very please with the overall experience. Great prices, great selection, great customer service. I will definately be back again."
"Fast shipping, as I am located close to their location.
Great prices, and their price match gets you the best price no matter what.
EXCEPT On my last 2 orders my credit card number was compromised. I use ShopSafe (one-time use card numbers) and so it was easy to trace back to this merchant.
I would love to be able to order from this Company w/o worrying about my credit card & billing details being compromised, but at this point I need to see more action then a couple of logos displayed on their website and a form letter.
Google Checkout?
UPDATE:
Looks like they came and posted their form letter in reply, my response.
1) McAfee SECURE scan, great I do not believe you have phishing links or dangerous links on your site.
2) Comodo SSL cert, great, again I do not believe any information has been compromised in-flight from my web browser to your secure servers.
3) PCI Level 3 compliance is a self-assessment followed by a very minimal network scan, it is not some 'super security' testing.
4) FED Reserve level encryption, why do you even include this nonsense?
5) In this form reply, you basically accuse me of having viruses and/or malware infected PCs. This is not the case, I make many purchases online using credit cards. The two purchases in question used one-time use card numbers used solely at your website. It is not a coincidence that only those two card numbers were compromised. Also between my two orders, a friend I referred to your site for your great deals and fast shipping also had his card number he used at your website compromised. He also received this same form letter. I mistakenly believed because of that, the problem was likely fixed, it was not.
Basically, I want to know what you, as a company, have done from my last order (early april) until now to improve and audit your security. It is clear there is a security issue on your end, and a form letter is not fixing it.
"
"great store great people workin there. they know there stuff"
"i love supplement warehouse they have friendly service and great products"
"Staff members are very friendly and helpful. They are readily available to answer questions and assist with all supplements. "
"If you like slow shipping and sub par products this company is for you! If you order one item it will be shipped that day! BUT, if you order two or more items the lazy shipping staff will send it out whenever you call them because your order has not shown up. This has happened twice now. Even worse my identity was stolen through this site and i was charged a couple hundred dollar because of it! DO NOT SHOP THERE!!!"
"I was in to buy my normal supplements and the wonderful associate suggested that I try one of my supplements in powder form and that I would save a lot more and could get more for my money. After looking at the bottle, it seemed to be true. I never would have known if the associate never suggeste this to me. I appreciate the extra help I received from the store. It made me very happy in the end. "
"supplement warehouse is the best company for my supplement needs by far, great customer service, and their prices are better than everyone else."
"I just starting shopping at Supplement Warehouse in Oak Creek, WI. So far my experience has been positive! The staff on-site are extremely helpful and friendly. They took the time to answer my many questions and recommended some excellent products. "
"Supplement Warehouse is GREAT!! They'll beat ANY competitors price by 5%, match their competitors shipping rate, and even allow you to use coupons on top of that. Besides, the customer service is really helpful and cares about their customers. Why would you order from anywhere else?!!!"
"I had a very enjoyable experience at Supplement Warehouse. The staff was very helpful and friendly. I have been a customer for several years now and have yet to have a negative experience. Everyone is knowledgeable and willing to help. Not to mention the prices are far and away the cheapest around. I would highly recommend coming here before shopping at a GNC or Vitamin Shoppe"
"I do not purchase supplements from anywhere else but Supplement Warehouse. It seems to always be in stock with whatever I stop in to purcase. The employees are very knowledgeable and friendly. Their help is very valuable and appreciated. Best supplement store, hands down!!!"
"I discovered supplement warehouse about two months ago. I don't think you could force me to go to a GNC ever again. The prices and selection at supplement warehouse are awesome. They usually have better prices than anything at GNC, even if you're a gold card member there. I have never ordered online. I always go to the physical store, but so far I am loving it."
"Great prices, nice people. Didn't have gift certificates available, even though I called before I drove there. "
"I've been purchashing my products from the actual store location since it was called Natural High Supplements and the owner (Bob) used to work the front counter. They have a wide selection of nutritional products for just about everyone from the hardcore gym head down to just your average health conscious person. "