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Verified
5/5

2010-04-14

"Very professional, quick shopping. Supplement Warehouse has some of the best pricing in the area and competes with all online pricing. Never had any problems, they seem to have everything you are looking for which created a positive shopping experience. "

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Verified
1/5

2010-04-14

"I've been ordering from these guys for a while now and defended them when a few people told me they have had their accounts hacked into.....UNTIL NOW!!!!! I had my account hacked into after my last order.....they charged things overseas and then tried to use it on itunes and about a dozen others. This place was great but with them failing to fix the problem after numerous complaints I'm moving onto another company that listends to its customer complaints. A little note to supplement warehouse...don't be shocked if you hear from the police in this matter.
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Verified
1/5

2010-04-13

"If you want fraud on your credit card, this is the company who'll do it for you. I ordered a large amount of cheap products and was initially happy with the speed of delivery and price. A week later I have 2 cricket phone charges from California that cost almost $350. My credit card called me to ask about the charges because they flagged them. Trying to get them removed and the headache of a missed payment going through was not worth the savings on the supplements. I know it was this company because it was the only charge on my credit card.

Also, my cousin who recommended the site was defrauded back in November. He put two and two together and figured it was this company. A few of his charges were missed so he ended up paying for them after the 60 day window.

Here's the best part. So he does an order recently, but calls by phone. Gives his credit card, and keeps an eye on his statement. He sees charges for $1 showing up and getting removed for some world of warcraft junk. Finally a $19.95 charge stays on. Again, the only company he used the card for after being issued a brand new card from last time.

I've contacted the company asking the security of their website and was told it was 100%. I asked about internal employee theft, but my concerns fell upon deaf ears. The person answering the emails might have been the thief in the first place. I hope they get what they deserve. Buyer beware.
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Verified
5/5

2010-04-13

"Supplement Warehouse is the BEST. Their staff are extremely knowledgeable and prices are unbeatable. I have been ordering and purchasing from their stores for years, DO NOT pay attention to the reviews trying to slam the best in the industry, jealousy is envy. If the "people" leaving nasty reviews would focus on training their staff and building up a solid model they would not have to waste time on nasty reviews.

Do your own research, call their product specialists and see for yourself why Supplement Warehouse is the BEST!
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Verified
1/5

2010-04-13

"Dear Readers, PLEASE HEED THIS WARNING!!! Approx 1 month ago we placed our first order with SW.com and within 3 weeks my wife's card was hit with approx $700 of fraud charges to i-tunes,Hot Topics, living lean, and 2 purchases to U.K. Thank God our credit union fraud alert stopped the transactions. We didn't know who perpetrated this act since she uses that card frequently. We placed this recent order on 4/4/10 and this time we used one of my cards that has not been used online in over a year. Today my cards fraud alert team stopped fraudulent purchases for i-tunes and online purchases of video games. I run top of the line security software on my machine and have NEVER had any type of problem with online purchasing prior to this. If any of these merchants or similar purchases wind up on your cards DO NOT BE SURPRISED! I am not going to waste my breath onreporting to them as I see it has been done repeatedly and have viewed their pathetic, or should I say appethetic, reply. For goodness sakes people, pay a couple dollars more somewhere else and kick these losers to the curb! Is anyone reading this still naive enough to believe that somehow this is not factually occurring? If so, please go to your nearest mental health clinic for an assessment as you are most certainly delusional! I waive my usual fee for the mental health eval!"

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Verified
5/5

2010-04-12

"WE'VE ALWAYS HAD VERY PLEASANT EXPERIENCES WHILE SHOPPING AT YOUR STORE. THE EMPLOYEES ARE NOT ONLY FRIENDLY, BUT ALSO EXTREMELY KNOWLEDGABLE ABOUT THE PRODUCTS AND GO OUT OF THEIR WAY TO ASSIST US WHEN NECESSARY. "

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Verified
1/5

2010-04-12

"DO NOT BUY FROM THIS COMPANY. They stole my CC info and charged over $300 to my bank account. Luckily the charges were overturned by my bank but no one should have to experience this."

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Verified
1/5

2010-04-10

"WARNING!!! This is a fradulent company! You will eventually get your products from them, (slow shipping) but they will make fraudulent charges on your credit card! One day after I received my order I noticed two charges on my card I did not make. One to London, one to Seattle. If you check the other reviews out, you'll notice that I'm far from the first person to experience this. I wish I had looked into this place before I ordered. "

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Verified
5/5

2010-04-08

"great service and price. great products. very helpful with supplements."

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Verified
1/5

2010-04-08

"A week after I ordered I notice a fraudulent charge on my credit card. I am absolutely positive they are at fault because it was a new card and the only other place I used it was the self checkout at a grocery store. I emailed them and they sent me the same song and dance that other people have posted. I would have et it go, but the claims they make in their email can't be substantiated.

"Supplementwarehouse.com processes almost 30,000 orders every month. The number of complaints we have received on this issue currently and over the 12 years is staggeringly low for a merchant this size. If a company the size of Supplementwarehouse.com was truly negligent with their credit card processing, their web servers would have been turned off a long time ago by one of several governing authorities."

How do we know any of this is true? What is the number of acceptable credit card numbers that get stolen on a regular basis that is acceptable? My favorite part is that they say that someone else would step in. As if.

I wish they would stop the BS, admit they have a problem, and fix it! The number of credit card numbers stolen should be ZERO!
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Verified
5/5

2010-04-08

"They have a great selection and great prices. "

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Verified
5/5

2010-04-07

"I always get great service from Supplement warehouse. Best prices and very helpful customer service reps."

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Verified
1/5

2010-04-07

"I made several purchases from supplement warehouse, but then started getting fraudulent charges on my cards from cartrader.com and from a game web site. This was on 2 of my cards, 1 of which I had never used before except for at supplement warehouse. I also recently had friends that were purchasing products from supplement warehouse and they had fraudulent charges on their cards as well. I would hope to believe that the company itself is not doing this but either someone internally or their systems are being compromised. I guess I just need to purchase elsewhere even if I do have to pay more, at least I will not have to deal with fraud issues."

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Verified
5/5

2010-04-07

"I have been going to supplement warehouse since they opened.. great service,.. knowledgeable staff.. great prices!!!"

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Verified
5/5

2010-04-06

"Supplement Warehouse is THE BEST "find" in spplements I have ever runn across. Not only do they have GREAT prices but the staff is unbelievably knowledgable and helpful. My wife and I had gastric bypass and have together lost nearly 250 pounds and nutrition (especially protein)it is a goldmine of values and a reular visit shop on a weekly basis for me!!!"

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