"Easy , simple transaction "
"I had a quick response to my needs. I will be ordering again when I need new humidifier pads."
"Set use merchandise , call customer service they said they would mail a new one out waited a week or two call back. The item is on back order. And I wanted to return the item. I would be out my shipping and shipping back. "
"CSR- Gabby, was very patient and professional. She confirmed my replacement thermostat model & shipping cost.
Placed my order online; arrived earlier that confirmed - works like a charm. Thank you Gabby & SH team!!
"
"No tracking number, no shipping verification, so where is my ( very expensive) part?? Update/ I just got it, thank goodness. But still no tracking number "
“Hello,
Thank you for reaching out with this review. We're so sorry for any delay your order may have experienced. Upon review, we see that your order has shipped via UPS Tracking #1Z6R8V320313201027 and shows to have been delivered on 10/7. We apologize again for the delay with this order and we will be processing a refund on your shipping cost due to this.
If we can try to further assist, please don't hesitate to reach out at 1-888-757-4774. We would be happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”
"I purchased the wrong item and had it returned. Very helpful in the process of returning the product back."
"Easy to use website, fast and efficient. Received my item next day via UPS. Under $7.00 for shipping. "
"I ordered a condo thermostat and back plate which was installed yesterday with no difficulty. The order process was simple and delivery was as expected. Thank you for great service."
"The hydronic heating fluid I needed was kind of hard to find but they had it at a good price and shipped it so I received the next day"
"Easy to find the correct gas control valve that I needed "
"The website was having technical difficulties in the middle of my order. It was after 5:00PM and I called their direct number. No only was able to get someone on the phone immediately but he searched for the products, accessed my account and processed the order in minutes. I wish I remembered his name to give him a shoutout but I don't.
"
"all went well. great web site
thanks"
"Used SupplyHouse for years, always great service."
"I have ordered from SupplyHouse twice. Both times, it was easy to find the part I was looking for, payment was straightforward and the best aspect was that they packaged up the same day and arrived the next day using their standard shipping. It was impressive."
"My order arrived faster than expected!"
"Initially there were some issues with the website recognizing the quantity of the item I was ordering, but I went to the chat box and the problem was solved! All of the items were received within a day or two with free shipping! I'll be back with future orders!"
“Hello,
Thank you for reaching out with this review. We're so sorry for the inconvenience experienced however, we're glad to hear that our customer service team was able to quickly resolve the issue for you. It's great to know your order arrived quickly and with free shipping.
Thank you again for your kind feedback and please don't hesitate to reach back out if we can try to further assist in the future at 1-888-757-4774.
Thank you,
Danielle D.
SupplyHouse.com Team”
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We're sorry for the inconvenience you have experienced as this is not the level of service we seek to provide. In this case, we would be happy to issue a refund on the shipping cost as a courtesy due to the trouble experienced. Once the shipping cost has been refunded, you will be emailed a refund confirmation.
We're sorry again for the inconvenience experienced and thank you for reaching out to provide this feedback. Please feel free to contact our Customer Service team at 1-888-757-4774 if you need any further assistance. We're always happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”