"Easy , simple transaction "
"Delivery was fast, price was on point."
"I needed a new tankless water heater when mine died after 18 years. The technology is a bit different these days so I was struggling to decide which model was my best replacement. They advised me which to go with, didn't try to upsell me even when I asked about a more expensive model and delivered fast. I had my new Takagi in two days!"
"You all are a very good supply house & with very quick shipping to boot !"
"I love the company. Problem I’ve had is that a few of my orders were missing items. A pain to go back and contact then wait another week to get it or them."
"My order was delivered really fast, next day and very competitive prices!!!
100% satisfied "
"Easy check out quick delivery "
"Ordered on the phone for two Lead Free items (Retrofit 3/8” Tee and 1/2 FIP to 3/8 Compression Elbow). Ordered late in the days on Wednesday on West coast and received them Sat AM with lowest shipping cost method from UPS.
Website is easy to navigate."
"Perfect transaction and ultra fast shipping of critical water heater controller."
"HAD A CHAT THAT WAS VERY HELP FULL."
"I own a plumbing Buisness , u have made my life less hetic thank u "
"Fast shipping Thank You Good phone service"
"Price was very competitive and delivery was fast and reasonable - it is a national brand part - it was wrapped and packaged well - so I assume that will be as good as anywhere else I might buy."
"My experience with this company has been nothing but good. All my orders arrive on time and in good shape. There prices are good and the shipping rates are wonderful."
"Price was the same as other places, but shipping was way cheaper and quick! Got my water heater part in 3 days where other places wanted to charge over $100 for 3 day shipping on a $45 part. Will definitely add this to my favorites list."
"I need my parts! Nights are cold!"
“Hello,
Thank you for reaching out with this feedback. Upon review of your order, we see that your order has been delivered. We're sorry for the delay experienced with your order. Due to the delay, we will be processing a refund on your shipping cost on the orignal form of payment. Once this has been processed, you will receive an email reflecting the refund on the shipping cost. This may take between 1-4 business days.
If there is anything else we can try to assist with, please don't hesitate to let us know!
Thank you,
Danielle D.
SupplyHouse.com Team”
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review and your kind words! We apologize for the inconvenience of missing items in your orders. That’s definitely not the experience we aim to provide. We’re working on improving our processes to ensure orders are complete and accurate the first time around. If you ever have any issues, please reach out—we’ll do our best to resolve it quickly for you. Thank you for your continued support and please let us know if we can try to assist with anything else!
Thank you,
Danielle D.
SupplyHouse.com Team”