ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2003-11-30

"These Guys are the worst among the worst. I bought a Jetway 861CS Motherboard from them and it was DOA. I called them up a least ten times. Never retured my calls and one day they did and I asked for an RMA and they said just to fax it. What a joke! Not just that the motherboard nearlry fryed my power supply and cpu but I had alot of toll charges on my phone, $25.00 I had to pay a computer store to look at it, and pay for the shipping. I still don't have my credit yet! One advice, DO NOT BUY FROM SURPLUS COMPUTERS.COM. IT IS HIGHLY RECOMMENDED YOU DO NOT BUY FROM THEM!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
N/A

Verified
1/5

2003-11-30

"Do not order from these guys, unless you intend for your product to be working and you do not plan on returning it. I ordered two cable modems from surpluscomputes in September; one worked, the other did not. I returned the defective one and asked for a credit on September 17. It took them nearly 10 weeks to issue my credit! They never answer the phone or return your emails. I will never ever deal with this company again. Either they are extremely incompetent or they think that RMAs are some sick joke they play on their customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-30

"Ive always liked surplus computers, its one of the first sites i look at when shopping or surfing around."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2003-11-29

"I ordered on line and received shippment promptly, less than a week for central Texas. In a few days, I had a CDRW fail on the unit I had purchased. Completed return and mailed defective part back, and within about 10 days had the replacement that works great. I would give Surplus Computer 5 stars being the best in all catagories. I will buy from them in the future.

Bob Long
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-29

"I have purchased items twice this past year . The first time was back in March of this year . I purchased a jetway mobo for my sons computer , and it works like a charm . Second I purchased a barebones system , two maxtor hardrives for my raid supported mobo , video card , and memory . It to works like a charm , and it is what I'm using right now . I have e-mailed them numerous times from item specs. to updated drivers . They have always responded to my e-mails and have always been a great help . In closing I would rate these guys highly , and have been to all my friends . Keep up the good work ."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2003-11-29

"Pleased with PRICE and DELIVERY. Unique selection of tech gadgets. Not always top quality but usually good value. Have not had to return anything. However, failed to reply to emails about changing my email address for their ads, which I always view with interest. They should inplement a web page where customers can change their email address."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2003-11-29

"Items purchased were as advertised. Shipped, fast.
Better price on one item, than in stores.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2003-11-29

"i bought a mother board combo from them at a killer price and they said i would get it in about one week but to my shock i got it the VERY NEXT DAY . i just cant what till i get the next newsletter and till i get some money to buy there great stuff my ratting is A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-29

"Very satisfied customer. Prompt shipping at reasonable prices. This is my 3rd purchase and I will use them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-28

"Surplus Computers is one of the best online retailers I have purchased from. Their customer service is excellent, probably the finest I have ever dealt with. Great deals and the great service I have had, keep me coming back."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-28

"Dell 17" flat screen Trinitron monitor purchase -- only $55. Best monitor deal I have ever found. Salesman in retail store demonstrated 2-3 of the dell monitors for me so I could choose the one with the display that looks clearest to my eyes."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-28

"They have great prices. I purchased a motherboard/CPU combo for a great price of $55. I received the item within 7 days. I like that they have new and used parts. Some of computers I fix are just too old to spend full (new) price on an item. I would (and will) buy from them again, and I refer others to their site."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-28

"super duper I recieved my item Quickly and in great condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Overall technical support
N/A
Being trustworthy
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2003-11-28

"I have purchased items from surpluscomputers over the years and have always been satisfied with the service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-28

"Ok I thank there great! All i have is pennies and seem to get the best dell's ever. And there pretty good about returns to. thank you all very much Softwareandstuff.com Rickybe!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use