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Return/Replacement policy:
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Verified
5/5

2003-12-04

"easy to find,priced right,easy purchase,good shipping,everything in working order,easy resellable,I buy and resell,these prices help keep my prices down and more affordable for my customers."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-04

"It's a best place to buy PC stuffs, I did buy a lot od stuffs for myself and my friend with a dirty cheap, but very reliable products. Today, I bought a brand new MS opitical wheel mouse $7.99. Suggest to all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-04

"This is the fourth time I've purchased a monitor from surpluscomputers.com, for three people, and this last one for myself, and they always arrive in great condition, which is why I keep returning."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-04

"It was a great transaction. I got what I wanted very professionally and quicly. The prices are also incredible."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2003-12-04

"Prices have always been good, descriptions very helpful, availability accurate, but being a CA resident we get killed by taxes and shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-04

"Have ordered several times, hard drives,cards, dvd burnerand was pleased with all. The only disappointment was the dvd player which only played two dvd videos and no dvd recordables.It now plays cds. Good service and delivery.Great prices.Will keep ordering."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-04

"Excellent service and price. I would highly recommend Surplus Computers for all your computer needs. I have had them replace one item shipped in error and the experience was a very good one. They do what they say and do it when the say they are going to."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-03

"THIS WAS THE EASY WHY TO BUY IS FROM SURPLUS COMPUTERS. THE THING THAT I GOT WAS VERY WELL PACKED. THE KEYBOARD I GOT WORKS SO GOOD THAT I AM GOING TO BUY THREE MORE FOR XMAS."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-03

"All of my experiences have been exactly as advertised, and you can't beat that. When I have shipping ordered the less expensive way, or when I have needed it fast, the product has always been shipped as ordered as delivered as promised. Their shipping containers go beyond what most vendors, that I have dealt with, use to insure safe arrival of product to customer. I have, and will continue to recommend Surplus Computers.com to family, friends and business acquaintances. I only wish they were here in Texas instead of out on the West Coast so I could get to their store regularly and particularly to the parking lot sales."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-03

"order was recieved as promised,experience with this co. has been a good one,I would recomend that anyone can order any item that they have,
and not have to worry about product, when or possibly if the order they placed will show up.
when ordering on line most people do have these
fears.


"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-03

"HOLY SCHMOKES!! I went on a search for replacements for my failing 80 pin SCA SCSI 10000RPM drives and about fell off my chair when I saw the prices at Surplus Computers. I though I would be spending about maybe $50~$60 for a replacement drives. Lo and behold, on their website the had not only a one-fer really cheap that matched my requirements, but a ten-fer (ten-pack) at a price that knocked my socks off!! Needless to say, I bought the 10-pack of SCSIs for my computer. Surplus Computers, YOU ALL ARE THE BOMB!! I will be back to buy more!! THANKS!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-03

"I purchased a dell CPx500 laptop computer at the store and it's like a new machine at a great price. I have purchased from these guys over the past 4 years and have always been satisfied with all of my purchases. (over $5,000) in corporate and personal purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-03

"Surplus Computers has a wide variety of interesting products, for fair prices. Their delivery is usually quite fast, too. They have products for kids as well as adults, toys as well as tools, software as well as hardware. It's a virtual one-stop-shop!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2003-12-03

"Hi,
I bought serveral component to build my own PC and a PC for a friend from Surplus Computers. The sales people were very friendly and knowledgable. And the prices were very good as well!
-Tom
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

Verified
1/5

2003-12-03

"Haven't ordered from this company since last purchase (also first purchase). Ordered a (new) system w/o monitor. Delivery was not what I would call timely. 2 weeks if I remember correctly. System would not even power up (no lights) when I took it out of the box. Returned it for exchange and was informed that the "cmos battery" was the only problem. Been working on computers too long to fall for that one. Anyway, system has never worked properly. USB mouse never worked either but figured it wasn't worth the trouble to return it. Will probably deal with more reputable company in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use