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Return/Replacement policy:
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5/5

2003-04-11

"I buy most of my stuff from SurplusComputers.com. They always have the lowest prices and widest selection! Thanks guys, I wouldnt be able to do business without you!"

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Overall quality of the company
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Overall product shipping and delivery process

5/5

2003-04-11

"Besides being very competitive with their pricing, two things stand out about SurplusComputers.com that have led me to place many repeat orders. First, they do a good job of describing each product, whether it's new, used, or refurbished, what the specs and compatibility are like, etc. They're honest because they know that a customer who is satisfied with their purchase will become a repeat customer. Second, they have very fair and reasonably priced shipping charges. Many resellers who quote low prices on their merchandise often try to increase profit margins by levying excessive freight charges. At SurplusComputers.com I can buy with the confidence that shipping charges are calculated according to actual weight and size values. And they don't scrimp on packaging either. Every shipment I've received came in a sufficiently large box with plenty of loose-fill foam packing. I've had one RMA incident in which they shipped the right product but the wrong color. They responded quickly to my email and authorized the return without any hassles. (I ended up keeping the product anyway!)"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
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Being trustworthy
Making decisions on their own
Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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5/5

2003-04-11

"I have had a good experience ordering computer parts from SurplusComputers.com. The prices and sales a great and the selection is interesting and constantly changing. I always read their email ads and often find some geeky item I want or need."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"Have ordered from them several times over the last year -- always great prices, quick delivery. Best for non-cutting-edge products -- which is what we use."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-04-11

"Great products. Company needs online order tracking and order history. Customer service needs to be more than just a bunch of email links."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-11

"Never been anything but happy with prices, service and timelyness. I would recommend Surplus Computers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"Great pricing on most items. Excellent return policy. Wide variety of products to choose from.
Have built several systems using computer cases and componets. Most competitive in nearly all of the items in stock. I feel that pricing on large capacity hard drives could be a bit more competitive. Well satisified with purchases and
assistance of help.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-11

"Have always gotten good prices and service from this company"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-04-11

"I have been a customer of Surplus Computers for over 20 years. I started buying shareware floppies from Software and Stuff and have followed them as a loyal customer. I miss the store and the great stuff they used to offer. Since leaving the Bay Area I have been purchasing from the online store and have watched it evolve. This current order shipped quickly and was packaged perfectly. My only complaint is the current shipping charges. They do not take the time to adjust their shopping cart to actual product weight when shipped. No phone numbers to call. The website cross references out of stock items. Newsletter does not match product pages sometimes. Prices too high on some items. By eliminating their retail outlet you would think that the time would be spent making the website perfect. It's not and need a lot of work but in general it is still good and offers great deals. BUT THE SHIPPING COSTS STINK!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Overall customer service

Bus
5/5

2003-04-11

"I have used SurplusComputers several times in the past couple of years. I have never had any problems with the quality of their merchandise. Shipping has beed timely. Prices are excellent. If I need something, I check here first. I will continue to use them. I have recommended them to many of my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"Surplus Computers has to be one of the easiest and most inexpensive places to find new and old hardware. I built a computer for my daughter for under 200 bucks! Their technical support was fantastic and I have not had one problem with the PC since the day I bought it. I give em a 10!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-11

"Very satisfactory experience with this vendor. Price for the item was better than I found elsewhere on the web, shipping was reasonable and prompt. Surplus Computers is one of the vendors I search when I'm looking for a particular product and I normally buy from them 6 or 8 times a year. I know I would be buying more if their product list was a little more extensive. All in all I would rate them as "Excellent"."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-11

"I have made multiple purchases over the past 2 years. I have always had good service and never a failed part. All items were new and the prices were excellent. I am a loyal and happy customer.

I tell my friends and clients alike about Surplus Computers.

With great prices and service why would I go anywhere else?

Keep up the good work.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-11

"SurplusComputers.com has the best prices around on quality products (even better than ebay in most cases). Almost everything comes with a warranty, and they ship quickly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-11

"Excellent products and prices. I have ordered from this vendor many times wwith good results."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability