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Product & services pricing
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Return/Replacement policy:
0.00/5

5/5

2003-04-11

"You never know what you are going to find, after all, it is surplus. But I always check with them when I am looking for parts because of the great deks. They have always shipped promptly and I have never had a problem."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-11

"Very happy with my purchases. Only criticism is the "ground" shipment seems slow compared to other suppliers, adn some prices (memmory and motherboards) seem high compared to competition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-11

"As usual every all orders ship well packed and received on time.
Product received is as expected.
Thank You.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-11

"I ordered some software. Order confirmation was prompt, but there is no automated way to track order status."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-11

"I have ordered many items from this retailer and have always been very happy with the products and the fast service I get. I will continue to purchase from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-11

"Great Product, Great Service, Great Value, and, Quick and Honest!

Thank You!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-11

"I've been using this company for years. Always a good deal and smokin fast shipping. Highly recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-11

"Simple site but great deals. I've purchased both hardware and software from surpluscomputers. Most of the time the products are straight forward, but some of them require maybe some basic knowledge before making a knowledgable decision, such as refurbed pieces. However, surplus computers makes it fully clear what you are buying."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2003-04-11

"I've had many dealing with this merchant over the past few years. I have been quite satisfied with both their service and their prices. Not once have I been dissatisfied with the merchandise. I have found them to be one of the web's premier outlets for discounted hardware."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"am very satisfied with products and service from this company. will buy from them any time they have items that I am interested in."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"Great service, great prices and reasonable shipping costs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2003-04-11

"I have always had great luck and good service from Surplus Computers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time

5/5

2003-04-11

"I continue to have NO problems with any orders placed with this vendor. All orders have had delivery within one week, most were received within 3 days.

I will continue to order from them.



I have made multiple purchases from Surplus Computers.com over the past 3 months. All products have been packaged well and delivered promptly (received before I had expected the merchandise). All items were in New condition.

The web site is easy to order from, although it is "minor" cumbersome to determine shipping charges (it is very easy to see the impact on shipping charges when the quantity is changed).

I have been pleased with my purchases and will continue to purchase from them.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-11

"I have purchased a few items over the past year and a half from Surplus Computers. I purchased a 3-Com cable modem (usb port), a internal IDE Sony rewrite drive, hp 17"monitor, and the latest order that was placed on the 9th of this month, a Compaq Laptop. Now... these are not small ticket items. Yes... Surplus Computers does give the best prices locally and on the internet, but what I mean by big ticket items is that I would not buy these type of items from just anyone. As far as being a e-commerce store front on the internet, Surplus Computers understands that being secured by VeriSign means that they have to be authenticated before they can even be given a SSL certificate. So what that means to the end user is trust in that they are a legitimate business, they are who they say that are and that transactions are being conducted in a secure manner...and that's just the online aspect of it. If you walk into the store its filled with enough electronic gadgets to make the most high tech nerd think he or she was @ Mecca. Surplus Computers has the best service, best prices, and friendly staff. There's honestly no reason to look any where else.

Eric Duarte
San Jose Ca
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-04-11

"Items are as described, shipped promptly, and packaged well. Their return process is about average, that is, difficult and not very satisfying. I do purchase about 15 times a year from Computer Surplus, and will continue to do so."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use