"My ordering experience was fine. The order was shipped as described and the item was as described."
"Since this purchase, I have purchased several times in the store. I've been completely satisfied in both."
"We made our ourder on March 28, 2002 and
received it just fine. It was shipped
right out and it was packaged well.
The products were as advertised and worked
just fine. I especially liked the small
Phillips recorder/player units. Sure saved
some money on them!
They also emailed us our order receipt
so we didn't have to guess if our order
went through or not.
We would order from SurplusComputers.COM
again without hesitation. You have to keep
watching their website because you never
know what will be selling there next.
Although they concentrate on computer hardware,
just about ANYTHING can pop up there! Like
an electric scooter for example at a VERY
VERY LOW PRICE!
We think they are a GREAT company!!
"
"Surplus Computers is always fair with returns and exchanges. They are also willing to give me very good discounts on my large orders."
"I often visit the surpluscomputers.com website: they have cool items for sale that are hard to find in other places. The prices are very competitive, and the service is prompt and friendly."
"I have purchased several items from Surplus Computers
and have always been very satisfied with their prices
and service. I would recommend them to anyone as a
repreable company and a great place to find bargains."
"Surplus Computers has a wide variety of products at competitive prices. Highly recomend that you shop there."
"This company is probably ok "unless you have a problem with the component". I had a problem with a motherboard & it took repeated emails and BBB threats to get a response from tech support. Finally I was given a RA# and they exchanged the board quickly and it worked perfect. The supposed 48 hour email response actually takes 4-6 days. It's really too bad because they have great prices and I would've liked to buy from them again."
"Great products and lots of items with FREE shipping! Quick shipping and great customer service! AAA+++ Happy, repeat customer!"
"Don't like their return policy. (Exchange only).
I had problems with the CPU and had to return three times until I was satisfied.
"
"Excellent pricing, but shipping prohibits making small single item purchases. It is cheaper to pay higher price and less shipping."
"I have made several purchases from Surplus Computers and have yet to be disappointed. A very good place to look for bargains but you have to know what the going prices are else where. I have bought a few tools (I buy mostly computer related products) and they are compareable with in quality with other discount tool places. I will definatly purchase from them in the future when they have something so cheap that I can't live without it!"
"I've ordered numerous times from Surplus Computers. NEVER had a problem, and have always received my merchandise quickly and in excellent condition.
Mark"
"Everything was as advertised. Shipping was very prompt. Ordering was easy."
"This is not a store that you can use to buy the part you want when you want it. Instead it is a store to watch for special deals on older products. If you are looking for something specific you may have to wait for a while since there stock is always changing. You will only rarely be able to buy the latest and greatest from here and when they do have it their prices are no better than anywhere else. Tech support is a bit thin, but this should be expected since many of the products that they sell are no longer supported by their manufactures. Read their email newsletter, it is the best way to get good products for a great price.
The only time I have ever had a problem was with being charged shipping on an item that was canceled because it was out of stock. The problem was solved quickly and with no hassle. Every store will have something go wrong eventually, but when you find a place that fixes the problems even faster than they processed your order you know you have a keeper.
My only regret is that I can not get to their retail store. :P
Like others, I am also still waiting for the Norton rebates. (Norton was probably overwhelmed by the massive number of rebates the Surplus Computers promotion generated.)
"