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Return/Replacement policy:
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Verified
5/5

2005-10-26

"Product (software) arrived quickly, and I was delighted with the "free shipping". Software installed correctly, no problems at all. I plan to order from Surplus Computers again."

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Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Overall web site
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Web site being easy to use
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Verified
4/5

2005-10-26

"Ordered online, got an immediate e-mail of confirmation. 10 days later got another e-mail saying order had been shipped. Recieved it a week later.
I only paid about $30 bucks, got some cables and an air gauge.
Don't know if I would spend a ton of money based on other reviews and the amount of time it takes.
But, I would have no problem shopping them again for about the same amount if not in a hurry.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being easy to reach
N/A
Making decisions on their own
Being knowledgeable
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Resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-10-26

"One of the best Online purchases i have ever experieneced and also one of the quickest"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-26

"I check this store's website whenever I find something interesting from their e-mail.
In this order, I purchased 18" SATA drive cable
at $2.99 and Power Strip Liberator 6 pk at $16.99. Shipping Cost is $0.00. AT different stores, when SATA drive is on sale, it is usually an OEM drive. Then, you need a cable to buy. And you can't find SATA cable so easily and if found, it is about $20.00. Power STrip Liberator is a great item because many items do come with bulky brik type AC adapter. 6 Outlets suddenly become 3 outlets. When you are looking for unique items, you should check out this store. I had no problems with orders (Wrong item, defective items, backorder items, etc.) nor shipping methods (inadequate packing, etc.)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
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Being knowledgeable
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Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Overall customer service
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-26

"good stuff, very fast shipping--I received my cordless mouse in 3 days. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-10-26

"very pleased with the products, free shipping does take a while however. no complaints."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A

Verified
5/5

2005-10-26

"Great selection! Great Prices! Speedy Shipping!

I got everything I ordered as promised.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being easy to reach
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Being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-26

"Great product, good shipping & good service. Will definitely use them again"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
1/5

2005-10-26

"Website would not allow me to enter my APO address.
Sent email to try and order manually but never received any reply. They don't want my business!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
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Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ease of checking delivery status
N/A
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-26

"Great deals and fast delivery. I have been please with their products and delivery. I could not contact them when I tried - only voice mail. I emailed them and although they did not respond directly, the matter had already been resolved. I will and have purchased again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
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Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-10-26

"I've ordered several times from SC and been very pleased with all of my purchases. They have excellent prices, reasonable shipping and the product arrives in a sufficiently timely manner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-10-26

"Product arrived as described. Had no luck getting any info from them on tracking, etc. Am glad everythings ok, for i fear if it wasn't i'd be screwed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-10-21

"Sold used item (Microsoft Wireless Notebook Optical Mouse (BX3-00008)) but claimed new. Cheater indeed. Shameless! Should go to hell!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-10-21

"I have ordered a wireless notebook mouse (Microsoft BX3-00008) and they sent me a used one. It was suppose to be a new one and I think this will be the last time I buy from them.
Really bad and unprofessional business. Don't be fooled by the low price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
4/5

2005-10-13

"Received item as described, good prices if you buy several items to justify shipping costs (typical of most online retailers in general). Shipping was a little slow, took about 8-9 days to receive product. Otherwise I've had no problems with them in the past, will shop with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability