"I'd been watching this sight for months as they often have new items and great prices. When I needed a hard drive Surplus Computers is where I headed to. Also purchased a couple of inkjet cartriges and a laser pointer for a gift (where do they get some of this stuff?. Everything arrived on time and in good contition. There is no doubt I will place another order with them. Its a fun place to shop!"
"Wow! The product was not only found, it shipped to me faster than expected. I've told others to look at Surplus Computers."
"Although only have one experience with purchasing, it was quick and exactly as represented on their web site. Prices are great also."
"great prices, i received my order in less than one week with ups ground shipping. these guys know what they are doing. "
"Very fast service. A real pleasure to deal with. I will continue to purchase from this fine company."
"Great service and packing! Every order I have mad has arrived so quick you would think you guys were right next door or something. Great Job! I would recommend Softwareandstuff.com to everyone.
Thanks
"
"No comments other than fast service. Never had any problems with your business."
"THIS COMPANY HAS SERIOUS PROBLEMS!!!
I was repairing a system for a friend, their motherboard had gotten fried. So I ordered, on 6/18/04, a Trigem Barebones kit, supposed to include case, PSU, 1.3 AMD CPU, heat sink, and fan. A week later they charged my credit card, on 6/24. Two weeks later, they finally shipped it. When I got the box, on 7/2/04, it was a completely different itemthan I had ordered. instead of a tower barebones with 1.3GHz AMD cpu, theye sent a Jetway MiniQ barebones with 2400+ AMD CPU - incompatible with the components I had and wanted to isntall. Furthermore, the heat sink had come off the CPU and had bounced around inside the case, making several dents in the case and smearing thermal compound on everytrhing. I emailed their tech support, with no response. I called them multiple times, with no answer. I left messages. no reply. Finally I got through to their tech support department, and they admitted they made a mistake. I asked the guy if he could send me the item I ordered, and he said they could. I asked, could he expedite the shipping, since I needed the system as soon as possible. He said, let me check and I'll call back in 20 minutes. AN HOUR AND A HALF LATER, he calls back and says they're out of stock.. just keep the system you have. Now, I wasn't too unhappy because the system I had was better than the one I ordered. So I went out, spent $50 more to buy some memory that was actually compatible, and set it up. It only worked for 10 hours, then the onboard video crashed. On reboot, the whole motherboard crashed. On checking, found that the PSU was putting -13.5V on the -12V line. So I called the tech support again.. after three or four tries, got through and they suggested my memory chip was bad. so I tested it, and it was fine. then they said they'd send me a new poewr supply. I faxed them an RMA request, and it's been a week with no response. their RMA department does NOT answer the phone, nor return voice mail. I'm for sure not going to buy from these guys again!!!"
"Orders arrive well packed and on time. My one return was handled very smoothly"
"I bought a GPS receiver through an eBay auction.
The whole process (auction, payment, receipt of
item) took less than a week! Amazingly fast.
Update 2009: Wow! have these guys gone downhill.
They don't seem to be paying attention anymore.
Canned replies to e-mail that aren't quite
relevant, and bland apologies with no effort to
really correct annoyances.
"
"Outstanding delivery. Product arrived as advertised."
"Surplus Computers had my order to me very fast. I especially liked the free shipping offered on the product I purchased. I like that they offer free shipping on a some of their products but, I would like to see it available on even more, or possibly all of them. They have some of the best prices on hardware and software than any other site I’ve seen. Keep it up guys!!"
"Quick and easy ordering. Very fast shipping and recieved in A-ok condition. overall a great experience. I will buy from Surplus Computers again and again."
"Surplus Computers has hard to find items that customers are looking for, and at a good price. Surplus Computers has some of the best deals on the internet. I do most of my shoping on the Internet, and I really enjoy the notices that are sent from Surplus Computers. "
"Great purchasing experience, fast shipping, great price on the item I ordered. Thanks."