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Chance of future purchase:
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Return/Replacement policy:
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Verified
5/5

2004-07-24

"Plain and simple I think you guys have great buys!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
5/5

2004-07-24

"Great Prices, Convenient shopping, Great selection. I find what I want without even having to look. GREAT STORE."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-07-24

"GREETING'S, SINCE I HAVE BEEN RECEIVING YOUR DEALS IN MY EMAIL,I HAVE BEEN VERY MUCH PLEASED ABOUT THE THING'S I HAVE FOUND THERE AND THE OFFERS YOU PRESENT. THE PRICES ARE ON TIME AND I HAVE TOLD SEVERAL OF MY FRIENDS ABOUT YOUR SIGHT. I SAY KEEP THE GOOD WORK UP AND I KNOW THAT I'LL BE BUYING FROM YOU MUCH MORE OFTEN. OH' AND BY THE WAY,COULD YOU GUY'S SEE IF YOU COULD OFFER MORE FLAT PANEL MONITOR'S AT THE LOW PRICES AS THE ONE FOR $149.00. IF SO,I BELIEVE THAT I WILL MAKE A PURCHASES IN THE FUTURE...IF YOU DECEIDE TO OFFER MORE. THANK YOU FOR YOUR TIME. J.H.GRIER"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Ease of checking delivery status
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
4/5

2004-07-24

"Purchased - Paid - Received - like any other online retailer. Would recomend to others. Software is great - thanks guys & gals!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-24

"I am VERY happy with this merchant. I purchased 10 Hard drives and a Palm PDA. I was sent the wrong PDA, but it was exchanged with the corect one Very promptly. I will be purchasing more from Surplus Computers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-24

"Excellant service and super fast shipping and outstanding prices!!
This is going to be my new computer store for now on!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
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Overall web site
Web site being easy to use
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Verified
5/5

2004-07-24

"parts shiped as promised, never have aproblem with any thing I have bought from surpluscomputers"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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jbp
Verified
4/5

2004-07-24

"I have ordered 2 items from Surplus Computers. The first was a PCI (combo USB/FireWire) card which works great. The second item was a Sony EIDI CDRW w/Nero 6.0 Disk & 25 CD media Disks. Every thing was fine w/the exception of the Nero Disk which is defective,I tried it on both XP and Windows 2000 and it will not install. All dealings w/ Surpluss have been good. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-23

"This is a great seller and hope to do business with again in the future. Recommend to anyone looking for a great deal on computer equipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-23

"I like the low prices and wish free shipping could be on everything, but...I look forward to testing some more of SurplusComputer's products. GOD bless always and thanks for your service!"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Is consumer focused

Verified
5/5

2004-07-23

"I purchased Latec stereo headphones from them. Although the headphones broke after a whle, the customer service and RMA department were veyr helpful in assisting me in receiving a replacement pair. I am very satisfied with Surplus Computersa and their very low prices. Their weekly newsletter is full of low prices! I highly recommend them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-23

"great service,quick response to questions,good selection of products,good quality at good price"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-23

"Execellent service! I ordered a CD-R for my old Dell Latitude laptop. Inthe past I checked Pricewatch for this item and it was always over $100. Your price was CHEAP and shipping reasonable. Best of all it worked as soon as I removed the floppy and plugged your unit in! I'm looking over other items on your site right now. Too much neat stuff. Tony"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Web site being easy to use
Web site reliability
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Speed of web site

Verified
3/5

2004-07-23

"Overall I think you have a well designed easy to use site. Your product mix is interesting and fits in well with my needs. Having said that, your shipping and handling fees on a per line basis are so far out of line that I often divert my business to other suppliers. You need to seriously reconsider your shipping and handling charge policies. For business to business orders,and regular customers, you should be charging "actual shipping charges" and perhaps a small handling fee. Your current method significantly adds to the price of the goods you sell and also leaves the impression that your prices are being padded. You should also consider using USPS Priority Mail for smaller packages being shipped to the east coast. USPS Priority rates are about the same as UPS ground rates, and cuts the delivery time from the west coast to the east coast by roughly half. Providing a your customers this choice would be a big plus. So please, offer me and "actual shipping" scheme thats reasonable and I'll gladly increase my business with you.

Regards,
Jack Mandall
Mid Atlantic Computer Inc.
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
3/5

2004-07-23

"The web site is simple and clear.
The ordering process is easy.
The terms and shipping charges are up front and very visable.
The only negative is the time it takes from date of order to recipt of item....2 weeks for a monitor. This item wasn't imediately needed, but in the future it could be.
I placed the order on the 14th and it wasn't shipped until the 21st.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site