"Easy to do business with. Shipping was very fast."

"I needed to replace my 30 year old Bradley wash fountain. The service I received from Sustainable Supply was top notch! They helped me identify the product options I needed and I received the shipment faster than expected. All around great experience and I will use them again in the future!"

"Fex Ex said they delived part of my order, but I never received it. Sustainable Supply credited my account for the item when it was Fed Ex's screw up. "

"What a great company. The customer service is just superb. I called numerous times with several different questions and they were able to answer all of my questions. Not only was the service great when I talked to them, but my order came right away, and I was super excited to see it so quickly. I plan on continually shopping with this lovely company! Keep up the amazing work."

"Ordered 2 Bathroom fans from your Company on December 7, 2012.
Did not receive them unit yesterday January 8th. We did not receive any notification from your company that there would be a delay in receiving these fans until the December 21st. At that time we were informed that they would be sent out then. Finally, got them yesterday.... poor follow up on your end!!! "

"Absolute NIGHTMARE... I sat at home 2 days waiting for my order and it never arrived. Shipping was set up on the 21st, I cannot fathom how unprofessional a company has to be to miss a window with 10 days notice. I called the shipping company (I do not understand WHY the customer has to deal with this, this should be handled IN HOUSE) they told me 4 different delivery times by 830pm I called them back and asked where my package was and I was told... "Our driver had to go home, your package will arrive at 8am tomorrow sorry." Sustainable Supply, Baileys Shipping, or Rhino never called me ONCE to give me an update I have had to call and call at every missed time "window" only to get another excuse. Finally I call the shipping company at 2pm DAY TWO and just canceled the order. I called Sustainable Supply and I get that "its MY fault because I did not call them the day before!" IT'S YOUR SYSTEM NOT MINE!

Brian from SS called and they are making it right. I was a bit harsh waiting around does that. They are a responisible and reliable for that. The shipping company has called me again and the item is enroute."

"Someone helped me find an odd item, And the item was shiped well before the ship date."

"We need to get to a renewable energy and product infrastructure. As we have learned in the PNW, determining just what is green and renewable is not straight forward, so I support Sustainable Supply in trying to figure out what green really means. The customer service was just what I wanted.

From my experience and what I understand of it, this is company headed in the direction we need to go. The ledger for determining where a manufactured object falls on the carbon or green continuum begins with the production costs of the materials, such as energy costs to mine and refine metals, harvest and machine woods, etc. This all counts. So, we need to be clear that each item, be it a piece of clothing or a house, comes with a carbon debt attached to it. It is not zero when we take possession of it. And it seems to me, that if we really are serious about green buildings, they will not be situated in beautiful wild-appearing places. That's a definite shift in business model.

Jack Janisch
researcher / carbon analyst

"

"Sustainable and Reliable, prompt in any matter, that is our experience over time,nothing less!"

"The product was very good and the shipping was very quick. I am very satisfied with my purchase.

The web site is very easy to navigate and user friendly.

Thanks
Larry"

"I ordered North Eye Pads and received another brand of bandage. "

"Our company saved over $180 buying safety cabinets from Sustainable Supply. Had never heard of or ordered from this merchant before so was a bit hesitant, but the cost savings justified the risk. And we saved on zero shipping cost and no sales tax! The cabinets were drop shipped from the manufacturer in just over one week and are exactly as ordered. E-mail confirmations from seller were timely and the whole transaction was very smooth. As the requisition officer for our company, I've ordered over $1M in goods from many vendors in the last year. I recommend Sustainable Supply without hesitation."

"I'll make this as brief a story as I can.

My lovely friend has an old Bradley shower valve that needed help. I looked online for replacement guts, and found what I needed at Sustainable Supply (SS). I placed the order. Then, I discovered that we didn't need to replace the guts, but only wait until she remodels in the spring to replace everything in the bath.

Along the way, this is what I've discovered about SS:
1) They had the right product (the guts to an obscure 30-year-old shower valve)
2) They had the right price.
3) The parts were shipped on schedule.
4) Their return instructions were explicit (even though I f'ed up the return address).
5) Their response to my irritated inquiry about my credit was kind.
6) They have been responsive, EVEN THOUGH it was my mistake.

SS is something special from Wisconsin."

"Very good prices, but watch out for the 25% restocking fee and long times for your credit to post."

"Very quick shipping. Excellent customer service. They quickly found and corrected my order."