"Do yourself a favor and shop at Vitacost instead. When you use a discount code at Vitacost, it is applied to the price as shown in the cart. If you apply a discount code at Swanson, the price of the items in your cart changes - and not in your favor. For example, I put items in my cart that totaled $65 and when I applied the 15% discount they offered, it recalculated the prices so the total AFTER discount was $69! Total rip-off scam.

I will never shop at Swanson again. Bad business practice and totally dishonest about their pricing/discounts. "

"Never a problem. Prices are spectacularly low. I don't whine if I can't get X% off an entire order or some other minor problem. The advantage of Swanson's is savings mounting up. We order about 4 times a year for many years. And saved close a thousand dollars all together. One of the only online stores I could not possibly be happier with. Swansons, Walmart, Amazon saves us a bundle every year!

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"The photo showed a kosher symbol as well as a USDA Organic certification on the package (Ceylon Cinnamon) when, in fact, the product I received had neither symbol. I cannot use this product, and am quite shocked that any company would advertise falsely in this way."

"Lately, this companies sales advertising has been a big lie meant to deceive the consumer.
When I questioned them why I was not getting the advertised 40% off the entire site in my cart,
I was told the items were already reduced. I told them that was also not true because I order the same items over many years and I knew what the price was. Their 40% off price was the same as the regular price. Do you know what they offered as a solution??? They wanted to remove me from getting their sales promotions. Really??? Instead of acknowledging my complaint about
their deceptive advertising, they wanted to remove me so I would not complain anymore. In other words..GO AWAY! It is obvious that they do not want to run a legitimate business. "

"Avoid this retailer! They play games with pricing and coupons. As an example, a items price on the product page shows $3.55.
When you add it to you cart, the price is $3.99. Coupon scams are their specialty. Artificially inflating a items price so taht the cost of the item after the coupon is about the same as it was without the coupon."

"I placed a $450 dollar order online on the 21st of September and they "claim" my order had been completely shipped, yet one package is missing (worth $200) This seems to be apropos for this company. If you read all of their reviews it appears to be a constant complaint... I called FedEx and the package supposedly got lost in NC, but by the weight of the package, there is NO way this is half my order of groceries. Again, just stay away... they used to be a great company, but when I called I was hung up on and when I claimed they were fraudulent in an online chat window, I was told that was rude and yadda, yadda yadda... she threatened to end the call! What happened to Swanson Health Products? I used to be able to trust them, but not anymore. Read their BBB complaints and reviews. Had I known the products are being shipped from the Philippines, I never would have ordered. I assumed falsely that they were in Fargo, ND, as that is where their shipments come from, but they come from the Philippines."

"Ordered via express shipping as needed some of these items ASAP. Three days later received nothing, and I mean nothing, including tracking details or any email correspondence. I had a "processing" indication when logged into the swansons website, so I kept being patient.

Spoke to swansons "customer service" and apparently they sent an email for order confirmation when order was placed, complete rubbish as received NOTHING.

So they do NOT warn you in anyway that there is an issue with the order, YOU need to contact them instead - Wonderful "customer service"

Then they want you to travel to "your bank" and ask for some transaction number ?

Never have I had this experience with any other retailer.

You want me to jump through hoops so YOU can make money ?

Have a much better idea - BUY ELSEWHERE!

And you are refusing to return my money? You have 48hrs untill I make contact with the ACCC."

"I have ordered from Swanson since the early 2000's, and it used to be a great retailer. It's gone way downhill over the last few years, though, and I've decided to part ways with this company. I don't know how a once good company has managed to become so terrible at serving customers. I've had problems with my orders lately, ranging from billing issues to damaged products.

The company is also shady in the way it has different prices that seem to fluctuate based on a variety of factors. It seems like no matter what coupon/promo code you use, the prices will be adjusted so that any discount is minimal--if any at all.

I'm done ordering supplements and food from Swanson. There are MUCH better sources for health products."

"This is the first time I ordered from Swanson's. I submitted the order and received a confirmation, after couple days, the tracking arrived and says that it would arrive on a Thursday, a week after, I went on chat and check the status, the agent says to wait couple more days (that would bring up to 9 business days), then after 2 days, I went on chat again and requested to cancel it since the status says 'Scheduled delivery: Pending' In Transit! I ordered from a different site, 3 days after, it arrived with no shipping cost for exact same thing. What I am unhappy about is the agent did not even showed concern regarding my lost order. It would be my first and last time ordering from Swanson. Reference: Tracking #9261299992434374736944 In Transit Since July 7th.

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"Clicked on a link for a sale (up to 40% off everything on Swanson website) in my email from Swanson and added this to my items in my shopping cart: Doctors's Best Protolytic Enzymes was $22.99, extra 49% off, now $21.84.

Don't know who did the math on this but I'm pretty sure 49% off of $22.99 does not make it $21.84.

I complained a little while ago for one of their previous promotions because I clicked on a link for 20% off my entire purchase but several items were not included in the 20% off but was not indicated as such at time of purchase so I was not aware that they were not included in the 20% off entire purchase promotion.

This is why I do not want to buy anything from Swanson anymore. Decent products, good prices, but deceptive promotions. Rather not deal with a company like that when there are so many other reputable supplement companies out there with similar products and pricing (like Puritans Pride).



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"I tried to order some Swanson items from the internet site. When I progressed to the checkout page, I found that the checkout price was significantly higher than the selection page. I called the company. The customer service rep said the firm was aware of the problem but she gave me the product at the advertised price. When I tried to provide a review of my experience, the company responded that since I had contacted the company via telephone/ they considered the issue closed. My complaint was not published. A few days later, I tried to order some additional products from the internet side. Once again, the checkout price was significantly higher than the advertised price. I again tried to write a review. The company responded that I should have called them. They may run different promotional discounts at one time. In addition, depending on a customer's browser, coupon extensions, 3rd party coupon sites, or if they used Google to search for an item, there may be a different offer applied to a cart. If a new promotion is activated, it would override any previous discount. My review was not used. On both occasions, I found the internet site to be of little benefit."

"Ordered 05/11/2019. Order processed 05/14/2019. Promised 05/17/2019 delivery date. Was postponed til 05/20/2019. Today is 05/21/2019 and I still haven't received it. Chatted with Swanson Customer service to process refund on 05/20/2019. Kept waiting on chat and got **** off and hung up. In today's day and age, NO ONE should have to wait over 10 days to receive an order. This company stinks and I for one, will never EVER order from them again. I ended up ordering from Vitacost for about the same price and received excellent customer service. Stay away from Swanson unless you like to get frustrated."

"got my order it was missing one bottle tried calling 12 times co is also closed on sunday no such phone number to speak to a live person at corporate headquaters they obviously dont want your business. calls go through the phone number they give is only for new orders no one ever answers the consumer help line. they also refer you to a company that charges 1.00 for them to get you help with swansen you have to give them your credit card for the 1.00 which they say is refundable? "

"I started to do business with this company and was considering ordering a shipment of hundreds every month until I received the worst customer service imaginable. I also was put on hold for over an hour and a half and promised by customer service they would honor the same price I paid the previous month (since their prices keep rising every month) and after holding an hour and a half..they never honored the promised price. The chat customer service is horrible..they are not trained to work with customers and they have NO CUSTOMER SERVICE! Their prices keep fluctuating so that you are not able to honor promotions..they fluctuate and are different for every person that goes to site based on what your email address is. Customer service was the worst for this company..dont be fooled if all went smoothly the one time you reach out to them. I paid about 40.00 each for 3 bottles of AHCC (not my first order in previous month either) and not even a month later the price for the same product had gone up over $10 a bottle!! They had no consideration that I was on hold for an hour and did nothing for me to solve the issue or keep me as a customer! I would have spent hundreds each month but they did nothing to keep my business."

"Never got my order, took some 10 more days, arrived in my city and actually left going up north, then south from where I am - DHL/USPS maybe to blame in PART but then I looked online at reviews for Swanson now I KNOW I will NEVER order from them again. Two emails, they did refund me but no reply - can't even bother to use your words to write a quick AUTOMATED message?

Forget them. There are plenty of good online retailers for supplements."