- STORE REVIEWS
- PRODUCT REVIEWS
2019-10-22
1/5
Scam Artists! Avoid this retailer!
"Avoid this retailer! They play games with pricing and coupons. As an example, a items price on the product page shows $3.55.
When you add it to you cart, the price is $3.99. Coupon scams are their specialty. Artificially inflating a items price so taht the cost of the item after the coupon is about the same as it was without the coupon."
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2018-08-02
1/5
Design software is very buggy, unstable, unintuitive and unusable
"Design software is very buggy, unstable, unintuitive and unusable. Spent may days struggling to get a design completed and had to give up. Contacted support many times. Their only solution is to make changes for you on their end. Just not acceptable and very frustrating!"
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Merchant Member
2017-10-10
2/5
Very poor responses to email enquires
"Generally good order experiences. However, when submitting product questions or order issues via their online contact-us page, my experience has been that their response is poor or non-existent."
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Merchant Member
2017-08-16
4/5
Would like to have the option to pay with paypal for security reasons
"Would like to have the option to pay with paypal for security reasons"
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2017-07-15
2/5
First buying experience not so good
"First time buyer at swfa. First contact was a price match request submitted online from their site. Didn't receive a response. After the third day of waiting, I sent them an email asking about my price match request . No response.
The item I wanted became on sale. Decided to give them a try and place an order for an in stock item.
After 8 days of no shipping confirmation, I called that to ask if my order had been shipped. I was told that the warehouse was behind on orders and my order should ship within a week. Another week!!!
It took 9 days for swfa to finally ship my order.
Unfortunately, three strikes and you're out swfa!"
2016-07-12
4/5
Received item as advertised but...
"Never received a shipping notification with tracking information. In addition, order tracking is not available on their website. Also would like to see their phone number prominently displayed on their website instead of having to go hunting for it on the site."
2016-06-12
1/5
Very Poor Experience
"Very poor experience. I receive an order confirmation email. After a week had passed with no other communication, I emailed customer service asking if the order had shipped. After 2 days without a response, I tried calling the 800 number listed on the website. However, the number was no longer in service. I contacted my credit card company and got a refund."
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2016-02-20
4/5
Fast Shipping
"Fast shipping but shipping cost a bit high for additional items in an order."
2016-02-09
5/5
Delivered as promised
"Took a little longer then expected to receive my order but was happy with the product and service in the end."
2015-12-26
1/5
"Order canceled by vendor after 2 month of not being able to fulfill it. Website still shows "Estimated to ship in: 2- 9 days" for item."
2015-01-07
1/5
"BUYER BEWARE! Before purchasing a subscription to Sirius XM, you may want to head over to bbb.org and checkout the number of complaints they have against them in addition to the 3.8 million dollar class action settlement that the federal government brought against this company. Too bad they are currently only XM provider in the US."
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2013-03-04
4/5
"Pre-sales online chat support is pitiful. Took them several days to ship and received my package in just over a week. I receive what I ordered."
2011-12-30
1/5
"iherb offered a free shipping offer on the site was for orders of $20 or more. My order was over $20, However, the system would not show the free shipping option. I contacted customer service rep Terri via chat, who instructed me to place the order and that she would remove the shipping charges as the system was not working correctly. However, after placing the order, she said that she had to send a message to her manager to remove the shipping charges. After several emails to customer service, they refused to refund my shipping charges. Sample iherb email reply below.
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The shipping charge would have appeared on your order BEFORE you clicked PLACE ORDER.
You shipped via another method rather than the FREE one.
On future orders over $40 in merchandise, please do the following:
-- Proactively select the FREE shipping.
-- Verify that you see a $0.00 shipping charge BEFORE clicking PLACE ORDER
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Unfortunately, not the customer service I expect. They have lost me as a customer!"
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opticsplanet from OpticsPlanet.com has responded
Posted Oct-11-2017Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities. We try to keep respond back in a timely manner of 1-2 business days, but sometimes that can’t always be done. Furthermore, if your inquiries require further research, that may delay our response times. Please accept our sincerest apology.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.