"So happy to have found the products we were looking for, and in the colors we wanted. My only difficulty was using the website and asking for children’s products; only a few things came up and none that I wanted. I had to enter very specific details to find the things I was looking for. So, products, great, service, great, website- not so great. "
"Not able to exchange a size. Had to return item $5.99 and reorder which did not include original discount. Never able to speak with a live person :("
"Easy to find what I was looking for "
"I have recently fallen in love with Archie Flip Flops. Great price and quick ship from Swim Outlet!"
"Love that they had a sale on the item I was looking at!"
"It seems I have to download an app, in order to see and/or track my order. I’m not comfortable with that. "
"I am very pleased with the quality and price of the Sporti brand suits and equipment."
"I recently relocated to a neighborhood with a community swimming pool. It's been a loooooong time since I was seen in public in a swimsuit. I needed a suit with good support and slimming features. I found several that meet my needs. Ordering was easy and my size was in stock. I'm looking forward to getting back in the swim with my new suit."
"SwimOutlet has so much great stuff for any type of swimmer; occasional, recreational, and even the very serious. It doesn’t matter if you’re young or young at heart. They have great deals too! And the website is easy to navigate. "
"They said they had two in stock but they only had 1"
“I'm sorry to hear about the inconvenience you experienced with our stock levels. We strive to provide accurate inventory information, and I apologize for any confusion this may have caused. We appreciate your feedback and will work to improve our processes to prevent similar issues in the future.”
"Said I would get 15% off if I gave an email, but disappointed I didn’t receive it , any way to remedy this with a credit?"
"I’d like to know where it is in the shipment process. I didn’t get a receipt emailed to me or anything. "
"We have always been happy with all of our orders from swimoutlet. Customer service has also been top notch on the rare occasion I have had to use. Even returns are super easy (return was my fault, got wrong size fins...the kid just keeps growing:)). Bonus the sporti collection suits are super cute and great affordable training suits amd caps for kiddo. Her and her bestie love them. The Paris collection was especially awesome!! Thanks swimoutlet for making swim mom life easier."
"Found exactly what I was looking for. Great service. Can't wait to get them. "
"I have some favorite brands and sizes that work for me and it is great that I can rely on SwimOutlet for these products to be available at affordable prices!"
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“I'm sorry to hear about the issues you experienced with exchanging your item and not being able to speak with a live person. If you need further assistance in the future, please don't hesitate to reach out to our customer service team via email or chat. We appreciate your feedback and will use it to improve our services.”