"Great experience, easy process, was a
Prompted that I had credits ( which I forgot I had) and my order shipped within 24 hours!"
"Ordering / delivery/ great"
"I was tricked into buying goggles that I didn’t want. Be careful not to mistakenly tap the advertising button on your purchase page, it’s impossible to remove the selection. Wasted $20 on googles I don’t want. "
"Such a great deal on a top, bottom, one piece, training fins, and goggles for under $100!"
"I use lip balm a lot and this is the ONLY one I buy. "
"Although you offer a good selection of products, your swimsuit selection has very limited size selection. You have multiple small sizes (6,8,10) and several large sizes (20, 22,24) but not a lot of 14,16, 18 sizes. I realize popular sizes sell out but I have checked back multiple times over serveral weeks and you never seem to get these sizes back in stock. "
"Return was easy 5 stars. wrong size packed."
"First purchase from Swim Outlet and packaged arrived really fast. Thanks for the shampoo and conditioner samples. I ordered EQ swimsuit splash harmony long torso. Finally a suit long enough for me (Lands End also has long-torso, but their styles are stuck in the past). Maybe it's me, but the leg openings are huge or there's more room than I need in the booty (I'm not thin either). Because I like this suit so much, I'll take to a tailor to add extra elastic (they work miracles!). I'll definitely order more since I'm in the pool 3-4 times a week and there's so much selection."
"Fast and just Great experience "
"Bait and switch in referrals. “Give 20% Get $20” not mention of any terms and conditions but when you refer and don’t get the credit, they tell you that the referral didn’t meet the minimum mentioned in the terms in conditions. How are we supposed to know that there’s some terms and conditions when there is no mention of it in the emails they send, in the pass itself, in the share link, or anywhere else. You’ll need to go search up the information yourself or find out after the fact. Classic bait and switch. "
“I understand your frustration regarding the referral program and the lack of clarity surrounding the terms and conditions. We strive to provide clear information, and I apologize if this wasn’t communicated effectively. It’s important for us to ensure that our customers have a positive experience, and I appreciate you bringing this to our attention. I’ll make sure to pass along your feedback to improve our communication regarding referrals. If you have any specific questions about your referral or how it works, please let me know and I’d be happy to help.”
"Simple and fast good price "
"Website is much improved over the last time I ordered something. The swimsuit I wanted came up immediately. My credit popped up during checkout and was easy to use. Website was quick and easy. "
"I joined to get free or discounted shipping only to learn that it does not apply to Hawaii. Still ordered what I wanted at a good price. Waiting for delivery to see product and order more."
"Excellent products, great price "
"Everything I needed was right there in front of me and easy to choose from their selection!"
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“I’m sorry to hear about your experience with the goggles purchase and the frustration caused by the advertising button. We value your feedback and understand how important it is to have a smooth shopping experience. If you would like assistance with returning the goggles or exploring other options, please reach out to our customer service team. We’re here to help you resolve this issue and ensure you find exactly what you need.”