Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

ResellerRatings
Verified
3/5

2025-04-17

Shipping

"I was able to buy my suit, but it never gave me the choice of express shipping with the membership. I was only given the choice of standard shipping."


ResellerRatings
Verified
3/5

2025-04-17

Tried to get discount but it’s confusing

"15% was offered but I t was too confusing switching to my cell phone so I gave up. Hope it will it will be worth it."


ResellerRatings
Verified
5/5

2025-04-17

"Found my needs and the order was very easy"


ResellerRatings
Verified
4/5

2025-04-17

Couldn’t figure out member discount

"It’s a great site, this is not major, I pay for member discount and couldn’t figure out how to apply it. Still purchase was inexpensive "


ResellerRatings
Verified
5/5

2025-04-16

Amazing!!!

"As a swimmer I constantly need new things for practice and SwimOutlet lets me get those things with low affordable prices. I use them every time I need new gear."


Verified
4/5

2025-04-16

Product quality

"Product looks great and it’s what I expected. Great price.
Delivery took 10 days.
"


Verified
5/5

2025-04-16

I ordered a variety of bathing swim caps and all I can say is WOW! They are amazing!

"I purchased some swim caps - some are solid colors - they are vibrant (especially the yellow) they are thick, and they fabulous and the ones with the chin strap are so retrofabulous! I also purchased some with the floral applications. The ones that have the flower applications on them - I have no words! They are the most fun and cool vintage looking caps. I cannot wait to wear them all summer long. I know people will be constantly asking me "Where did you find these amazing swim caps" I'll be happy to share! If you are thinking about ordering these decorative swim caps - here's your sign to do it today because I intend on buying more and I can't promise I won't sell them out - can't beat the prices too. The full floral one was $14.99 but it looks like $140.99 and the others are priced at under $10 - go get you some!"


Verified
5/5

2025-04-16

Super easy, fast delivery and awesome prices!

"I was about to order paddles recommended by my master's coach on Amazon, but decided to give SwimOutlet a shot and I'm so glad I did! it was actually easier and more affordable than Amazon, and I got my items right away. Super impressed and will definitely order from Swim Outlet again!!"


Verified
5/5

2025-04-16

Great online store

"Great selection, great prices, great service"


Verified
5/5

2025-04-16

great

"great quality. The way they pack the product was very nice."


Verified
5/5

2021-04-26

"One box arrived open and still I am waiting for the swimming caps."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2025-04-16

Placing an on line order

"After several tries I was finally able to submit my online order with the 15% discount. I entered my credit card information and pressed complete my order only to get a message that my order could not be completed. I am getting messages “welcome to Swim Outlet”, “customer account activation”, but nothing about my order. I give up. "


Rep reply posted 2025-04-17
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:

“I'm sorry to hear about the frustrating experience you had while trying to place your order. It sounds very disappointing to encounter issues after putting in the effort to complete it with the discount. Please know that your experience is important to us. Please reach out to our customer support team directly at shop@swimoutlet.com. We are here to help resolve this for you as quickly as possible so you can complete your purchase. Thank you for your patience.”


Verified
4/5

2025-04-16

Easy

"Easy to maneuver thru the website!"


Verified
4/5

2025-04-16

Good experience

"I’m always happy with what I get from swim outlet….I’m a long time customer , I recommend."


Verified
1/5

2025-04-16

Cookie hell

" Worst ux ever. After I used their clunky 3rd-party popup to choose my size, I could only look at and purchase men’s suits. Never mind that I also needed to get a new suit for my 10yo son — every time I tried it would only show me the adult collections, not the kid ones. Maddening! I even deleted all the cookies and went into Incognito mode, and it didn’t help. I was tempted to hit eject and never come back, but I was desperate enough for new suits that I persevered. Not sure if I’ll ever go back."


Rep reply posted 2025-04-17
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:

“I’m sorry to hear about your frustrating experience with our website. It’s concerning to know that the size selection feature didn't function as intended, and I understand how challenging that can be, especially when trying to find suits for both yourself and your son. Your feedback about the user experience is invaluable, and we will certainly look into this issue to improve our website navigation and ensure it meets the needs of all our customers. If you're still looking for help finding the right suits, please reach out to our customer service team at shop@swimoutlet.com; we can assist you in locating the children's suits directly. Thank you for your patience, and we hope you might give us another chance in the future.”