"Awesome service! Happy customer :) "
"Bought an engagement ring, paid extra for the fast delivery.
Szul missed the delivery and I missed on a special trip to give her the ring. Szul returned the express shipping cost but that did not make the special moment any better. How do you promise someone a ring and not show up without it. I am sorry I ever bought from Szul."
"I purchased 3 adjustable diamond bolo bracelets. The delivery came in a very small bubble envelope. Enclosed was 1 box with the bracelet and 2 pairs of earrings. Nothing else would fit in that envelope. I emailed and asked if the other 2 would be sent separately. I was given an apology and told that they would resend the other 2 bracelets. The second envelope arrived and only 1 bracelet was included. I called them and they said they already believed me one time. Now, they do not. I called Sears since they are advertising on Sears webpages. Sears was told that both were sent out. Now, I do not get the bracelet that I paid for OR my money refunded. This place is unbelievably unethical. They need to see who is stealing from them in house because it is not their customers."
"Had bought a couple of items from Szul and have never yet got a chance to wear it. Kept it in original box at home and the plating had worn off!!! Never even got a chance to wear it. Called the company and they were of no help! "
"Smooth transaction, great price, came with a certificate and appraisal checked out. Great jeweler!"
"This place sells fake gold earrings. I bought a pair of 14K gold earrings. My whole life I have had to wear 14K gold because I am sensitive to other metals. I have NEVER had an issue with 14K gold EVER. Theses earrings irritated my ears an hour after I put them in and I had to immediately take them out. They were NOT real gold. I called the store and she told me alloy they use to mix with the gold must have done it.... I argued that in all my life, I've never had an issue with 14K gold ANYTHING... but there's no arguing with blatant ignorance. Horrible product. Will never buy anything from this place again. "
"I bought a 10k white gold 1/2 carrot diamond ring through szul’s amazon page and a prong actually bent a week after wearing it. The stone was lost."
"I bought a diamond wedding band from this company and only had it for a little while since I purchased it and a diamond fell out. Since I first recieved it in the mail it already looked like a cheap ring. The diamonds weren't nice, they were very dull looking. I sent my ring back in to get repaired since they would not give me a refund and they charged me $24.95 which isn't a bad price but still.. I've only had the crappy ring for a short amount of time and a diamond already fell out! So I ship my ring out on time to them and made my payment of $24.95 over the phone with a customer service representative, waited 2 whole weeks and I finally got tired of waiting and contacted customer service via email which they then replied that my ring has not been repaired because of my card being declined when I had the $24.95 in my account?! They said they tried to send me an email before but someone typed in my email wrong?! So I waited 2 whole weeks for nothing. I called customer care and asked why I hadn't been notified sooner and that's when she told me they tried to email me but it didn't go through due to it being the wrong email that someone from their end didn't type in correctly. Mind you this woman named "dipti" who is supposed to be a supervisor was very rude when she got on the phone with me. This company is just a bad company. I wish I never wasted $100 for a crappy ring and bad customer service that can't do much to help me. I rather have went to zales where my husband purchased my wedding ring and purchased a wedding band from them for the same price and better quality with FREE warranty and FREE diamond lifetime warranty and I would've gotten better customer service. This is bull**** .
Never buying from this company EVER again"
"My now fiance bought me a half carat 3 stone ring. Within one hour of proposing at the beach a diamond fell out. I was so upset. Really ruined the whole day. We were convinced it was just a fluke and wanted a replacement as I was set on this ring, Took a whole WEEK to fix then took another WEEK to get to me. Had it for a whole 12 hours the next time before the same diamond fell out. Not just the stone this time, the prongs that held that stone had even fell off. Poor repair and made me wait 2 weeks. Poor craftsmanship in general. Really ruined the whole experience to be honest. It's unfortunate that they don't consider the fact that most of the products they are selling are engagement rings and customers are relying on at least the stones to not fall out the day of the proposal. The only positive thing I can say about them was that they refunded us, but that was not done in a timely manner either. After the product had been sitting in their warehouse for 3 days per the tracking we had to call and see what was up with our refund. CSR informed us they hadn't processed their returns yet. Ok? After calling it still took an additional week for the money to be back in my account. Bad experience all together. Won't recommend to anyone or purchase from them again."
"I will definitely be coming back to Szul for any jewlery I buy!!! I am very happy with my purchase and so is my fiancee she lives the ring!!! Awesome customer service!!! great prices!!!shipped on time both orders !!! I sent back a ring to upgrade it to a more expensive one with no problems.. Overall it could not have been better thank you guys so much !!!"
"The first ring my husband bought was a .75 karat princess cut diamond. Once getting appraised we found out the clarity and color were both a grade below what the FAKE certificate says. It stated diamond was worth $4,000. Second princess cut diamond ring I get was a 1.0 karat. After taking to a jeweler, it had a hole in the table of the stone. Returned. Would have taken a week for a new stone to be placed. I decided to get a refund instead. Was told would have back in my account on Friday. The money was released the day it was supposed to be available. Still waiting for money. Wish I had taken that $2000 originally and gone to a local jeweler. Buyer Beware!!!"
"I am a satisfied customer, would buy another ring, recommended 100% excellent service and quality remain surprised"
"I purchased an engagement ring it looks like i went to a traditional Jewlery store and spent thousands of dollars but the fact is that I spent a bit over a grand. A ring just like the one I purchased from Szul was offered to me for $5600 at a local Jewlery store. Also the shipping was on point and their customer service is excellent will recommend Szul Jewlery to everyone that is looking for something. Thank you "
"Still waiting. Ordered two SZUL bracelets through SkyMall on 12/14 for 12/24 delivery. As of 12/30 I am still waiting. No status update other then "processing", no heads up that the bracelets were out of stock or not going to make it in time for Christmas. Very disappointing. I could have made another selection and had gifts to give on Christmas had I known of the delay."
"I have had the pleasure of ordering several items for myself and my daughters. The site itself is very easy to maneuver. I was quit amazed at the deals they offer. Then to receive my Items on time, and the quality of the pieces... Im quite impressed. Can't wait to order again."