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Verified
4/5

2006-11-11

"My first experience was very good. the purchase price and shipping was fair. But i am not happyabout the second purchase that i will coment later."

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Verified
1/5

2006-10-29

"Extremely disappointed. So much for 100% satisfaction guarantee, hastle free refund. It has been impossible to talk to somebody about missing items, damaged box and damaged products. The so-called space bags 5 of the 7 received only 1 seems to work okay. The other six have pin size holes in them and lose air anywhere from 5 minutes to an hour later. I am still trying to contact the company for a refund. Also what a joke on paying for extra shipping and handling, don't bother. Once again, I am extremely disappointed in this particular product and the POOR CUSTOMER SERVICE. BUYER BEWARE!!!!!!!!!!!

In response to reply from TV Marketplace; I did try to contact the seller several times per E-mail instructions; no such luck. Once again, BUYER BEWARE; NO SUCH THING AS SATISFACTION GUARANTEE, HASSLE FREE REFUND!!!! I have contacted my credit card company, and will be contacting the better business bureau. ONCE AGAIN, BUYER BEWARE!!!!!
"

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Verified
4/5

2006-10-21

"I thought there was a free gift and a $20 voucher with this order, but I didn't find them. Are they in this package or to be sent separately.

Thank you for the oportunity to comment

Andy Gilchrist ****@****
"

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Verified
3/5

2006-10-15

"Originally I was very upset with this company as they sent me used merchandise. It has taken two years but they finally righted the wrong and have sent me the proper merchandise. I am happy with the product I have received."

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Verified
5/5

2006-10-13

"Order came expediently and TV Marketplace was very informative of when they sent out the order."

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4/5

2006-10-09

"THEY ARE PROMPT. the products were as they were discribed in the adds. I probably order again in the future if I see something of interest and I feel the product would be useful."

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Verified
5/5

2006-10-09

"This is the second Smartspin Deluxe i have purchased. It is the greatest idea ever for a space saver. I like the Smartspin because i can store a variety of things in the containers and there are three different sizes. I am going to purchase two more sets. "

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Verified
3/5

2006-09-30

"I received my merchandise in damaged condition and was told to call UPS. I thought this was the company's job. I did not contract with UPS. The sender is the one who contracts with the shipper."

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Verified
4/5

2006-09-30

"It was just as expected. Order was processed and shiped promptly. Communication level was good."

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Verified
5/5

2006-09-29

"People were friendly, got prompt service and delivery. One smaall problem that was corrected quickly. "

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Verified
5/5

2006-09-28

"The cost of the item we ordered was the lowest we could find anywhere on the internet. Our order was shipped promptly, and the item was as described. Tremendous value! Thanx!!!"

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Verified
5/5

2006-09-15

"I ordered a AbLounger2 an was very pleased the way they kept me updated with order status an the shipping of package only problem is all of package did not arrive but I have e-mailed co. to let them know of this an hope to hear from them soon."

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Verified
4/5

2006-09-13

"Timely delivery more than anything else, although I can not use them yet as out vacuum cleaner hose developed a hole in it. This service was much better than the last time I ordered them. Once we get a new sweeper, I will try them. I will say that I do not like the the way they close.
"

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Verified
1/5

2006-09-06

"I ordered three Auto-Cools with an additional one free on 13 July and it was supposed to be shipped in one to two weeks. On 8 August, I received an email stating that it had been on back order, but would be shipped in ten days. It is now 6 Sept and I have received nothing. The customer service web site says it has not been shipped. Every phone number listed for customer service says the voice mailbox is full. All SIX of them! Does that sound to anyone like this company is a sham? My next stop will be the Wisconsin Attorney General and anyone else who will listen. I thought the purpose of "customer service" was to serve the customer. Silly me. Apparently TVMarketPlace.net has different ideas."

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Verified
1/5

2006-08-23

"I bought 3 space saving bag sets at a cost of about $75. These were supposed to be vacuumed, airproof and waterproof. 99.9% of these bags filled up with air shortly after vacuuming, and did not perform the function they were advertised to do. The a few months later they attempted to rebill me for the same order. When I discovered that these bags did not function correctly I talked to a customer service rep who told me to send them back. After I did they say the return time is past and I am out of luck. If I don't block my number before I call it is not possible to get through to speak to anyone. They sell crappy products that are not as advertised, have a dishonest billing system and the worst customer service. Pay a little more and get your product from a legitimate company who cares.
On edit: Looks like tvmarketplace monitors this site and has responded in the past. Lots and lots of excuses. Chris I guess is the boss. Responded to someone who bought the same non airtight bags I bought. Said he could work something out. Too bad they wouldn't do it with me. Hey Chris! Was I supposed to vacuum seal all the bags all at once within 30 days because I should have suspected you were selling garbage disguised as space saver bags? I bought them to use as I needed them. When I found out it was a few months later. So what? Screw me? Hopefully people will wise up and you will go out of business. Enough complaints and maybe you will be forced to close shop. I understand the WI attorney general is receiving some complaints about you also.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use