"I've had multiple situations where I've just received very disappointing customer service. I was basically told I wasn't telling the truth. I've been being charged for things I was told were free and now I can't get them to reimburse me. "
"I got charged for the services that I didn’t use and they sent me a bill 3 months later after I canceled my line.
They are not helpful at all and they don’t care about customer services. Bad people and bad management.
Don’t use their services. Run away...
I will give them negative stars if there is an option like this."
"I am leaving T-Mobile after almost 9 years of service with them. And it's all thanks to their Customer Service. Special thanks goes out to Sarah V. ID# 057355"
"This is the worst company i ever been it was a huge mistake to change to this company , the always lie and never resolve anything even when is there fault they say it is what it is , and we end paying for there mistake ,employees are not trained, i will stop anybody i know from give this company business, huge mistake huge..!!!"
"I received the Samsung Galaxy S9 in the mail.. Two days later half of my screen is not working.. I called Tmobile Customer Service line on Friday and was told my phone would shipped out on Monday so I called back on Saturday verify that I would receive my phone and the rep said yes.. Monday is here and I have not received a tracking #... I called and was told there was No order put in for a new phone...So now I have to wait again.. Poor customer Service I will Never Ever Ever Ever order anything online again from Tmobile.."
"Not a single person works perfectly in T-Mobile. I am fed up in just 2 years. They cannot even unlock a phone which I originally got from them. I have been requesting to get my iPhone 6S unlocked from 7 months, I am visiting store, calling them every 2nd day, it is of no use. They just rob you THAT’S IT!! LOST TRUST, HORRIBLE EXPERIENCE. Never going to buy anything, not a $1 thing from Tmobile ever in my life. Neither going to suggest T-mobile to anyone.
Closing my line ASAP.
After placing an warranty exchange, they asked me to go to the store after 2 business days, the phone was not ready and when it arrived, they placed it under wrong IMEI. How can EVERYONE in T-Mobile be so careless.
FRUSTRATING!! Guys I request you please do not consider T-Mobile as your carrier. "
"I'll make this shirt and sweet.. I have a 725 credit score. I have 2 lates in the last 30 days because my new subdivision changed our street name and before notifying us about the error, the post office notified MY BANK.. Wells Fargo changed my address without me knowing and my AUTO PAY bills were then declined because the address didn't match.. With the few lates (which have been paid) my score remained over 700.. TMobil declined me service to switch from Sprint who I pay $429 a month to T-Mobile at $160 a month.... Really??? ATT had NO Issues taking me over and we got free IPhones. Not sure what T-Mobile was thinking, but if ATT wants my service, then so be it... Thank you ATT..
"
"Went into T-Mobile from, AT&T to see if they could offer us a better family plan, they ran my credit and was told I could get what I wanted and was on the top tier credit so we picked out the phones we wanted and our cases for them to tell us they couldn't do it, that's fine but then I received a bill from them. For what? I don't even have a phone or accout. So now I have to wait for a fraud company to contact me. This company has been a nightmare to deal with"
"T Mobile has no ability to listen to customers, I have called over 100 times to resolve issues but no one has any idea how to handle customer needs. All T Mobile wants is your money and they provide absolutely nothing in return. Do not do business with T Mobile - you will absolutely regret that decision. One of their store managers told me to get the **** out of the store that they did not want my business but yet they continue to send me a monthly invoice. I had to go to Verizon for a Hot Spot in order to use my T Mobile Service because T Mobile has no coverage. What a waste of time. Also, T Mobile promises a rebate via a Visa card - not true, this company is a thief. "
"I ordered 2 iphone 8 and the guy who took my order sent it to the billing address where I no longer live I tried to get in touch with shipping turns out you can't so now I got to make a my choice account and pray I get my stuff I can't stand t mobile and would not tell a dig to get a phone through them its sick you spend 800 bucks and they do this stay away from t mobile only reason I gave a star because I had too......"
"Been a customer on the 55+ plan since November 2017. No service problems. Same bill every month. Currently on vacation in Dominican Republic. Service was perfect from flight(Delta—free hour of GoGo internet and texting whole flight). Once in airport I was connected to T-Mobile (Altice here). Full four bars LTE service through out the Bavaro area I am in. When connected to WiFi calls are free. unlimited text and data. VERY HAPPY customer"
"DISAPPOINTED. SO UPSET.
Talked to 6 T-Mobile employees in the past 2 hours trying to get hold of a simple phone statement, and apparently you can only FAX it to me because I'm on a pre-paid plan. Really? Who owns a fax? So rude on the phone, and really, not what I expect from a company like yours. No longer a customer. "
"Thank you Matty SO MUCH for helping me with my issues this morning. I am so glad that I got you as my tech support. As you can tell I have called in numerous times with concerns and issues about my phone and have never been satisfied to the extent of being totally content and safe about using my phone as I am now. Thank you for your expertise knowledge and also including tips and lessons on how best to take care of my phone. It is a major expense to have a cell phone and I do want to keep it functioning by using it in the correct method and without draining the battery and downloading apps that crash all too often. I truly enjoyed my experience on the phone with you and I hope your Supervisor appreciates having someone as knowledgeable as you working for T-Mobile. Thank you also for being patient as I am not an expert by no means when knowing how to operate my phone. Thank you for taking time to listen to my concerns and answering all my questions. Have a blessed day!! ☺"
"I had an HTC with T-Mobile and it crashed so I went to get in another one and they said I had to have a Samsung because I could not get an HTC on insurance claim. The refurbished phone was completely defective and did not work at all. I went in to buy an HTC and they said they could not get one for several months which I found out was a lie. The sales associate there told me there was problems with HTC and that an lg6 was a much better phone and I would like it much better than the HTC. That was a bold face lie. This G6 does not compare to HTC phones at all. I am so far beyond mad now I'm just sad."
"I cancel my service in august, and they still charged me 2 months later!!!!!!! They send me to collection. THE WORST COMPANY, AND THE WORST EXPERIENCE"