"My representative was excellent. Listened and help with my order. Prefer personal contact."

"I called when I wasn’t able to use a Talbots gift card online. The person to whom I spoke took my order by phone and applied the gift are amount to the order. I appreciate her assistance. I would like to add that in the past I have had difficulty using Talbots rewards online and resorted to placing my order on the phone with a Talbots employee. Every person to whom I spoke was very helpful."

"Was not able to complete my online order using my Talbots credit card- associate etremely helpful and placed the order for me and let me know I needed to call bank and ensure that my account had not been closed out."

"Adal was my CS rep. He was phenomenally patient and ensured all my issues were resolved. It was a pleasure getting the needed support and response to my issue."

"Customer service representative was one of the best"

"Phone call was great and I had no issues at all."

"Completely satisfied with help I received as I had trouble trying to place order on line. The item was ordered for me and he explained to me what I needed to do next time when ordering on line."

"It was a pleasant experience and I was completely satisfied."

"The phone help I received was excellent considering the bedlam in the call center. I had to ask her to repeat many things because of the background noise and her accent."

"As it turns out, I received your catalog too late as the color of the top I ordered was sold out, and there was no acknowledgment of whether or not it might be available again."

"It took a few minutes to get through to a representative, but once I spoke with Johan the experience was excellent. It is unfortunate that there were problems with the last 2 orders placed. One item (belt) was ordered by the rep in the wrong size. The second order (belt) was received dafective. Hopefully, the third belt will arrive the proper size and in perfect condition. Imporove quality control, please."

"The gal helping me was very successful in knowing just how to help me!!"

"Two different times in the last few days I called Talbots 800 number to resolve a price adjustment and both times I ended up with the same female named Diane with a Southern accent. How crazy is that!! Both times she said Talbots could not give me a price adjustment! This was completely false information as I was readily helped by customer service when I was able to call back and get a different, very helpful person!! I also was able to be helped by calling a Talbots store and getting an adjustment! Talbots is losing business by employing this person who is refusing to give adjustments and does NOT know policies!!!!"

"Almost all my clothing is from Talbots!!"

"This was the second time recently the website took me repeatedly to a try again in a few minutes screen"