"I spent approx 30 min on the phone - 2 calls bc the 1st call hung up after 10 min! only to be told I should not worry about my package arriving in time for my trip it was arriving today, Saturday when the tracking showed it had not shipped yet! I purchased the item on August 30th and the item had not shipped on September 5th? I ordered over the phone and asked the Customer Service Rep if it would arrive in a week because I needed it for my trip on September 10th. I wanted to reorder and have it expedited to get here in time. The rep argued with me and said it would be here today. I said it has not been sent yet and I would like to speak to a supervisor. I was put on hold and then told no supervisor it would be here Saturday. I said what happens it does not arrive on Saturday, he told me to call back?!?! Well it is Saturday and it did NOT arrive? Tracking indicates Monday at 7pm. I will now be scrambling for another cape or coat for my trip. This was totally avoidable by Talbots! TERRIBLE CUSTOMER SERVICE! NO CUSTOMER SERVICE! I placed orders from six other retailers all on the same day, none were expedited and ALL arrived by yesterday! I will be spending my money with them going forward. I have been a long time Customer and continue to receive no customer service on the phone. I am done! BTW my employment status has no bearing on this communication. All Customers should be treated equally!"

"There was a lot of noise in the background."

"Was trying to add another product to my first order but was too late to avoid another shipping charge. Was given free shipping on second order."

"Nothing to improve in my opinion."

"Love the clothes! So office ready and easy to put together. Very flattering and good quality. Fantastic customer service every time!"

"Phone call was great. No issues. I just love everything about Talbots."

"The Talbots rep was extremely helpful and quite pleasant."

"phone - fine. But its taking tooooo long to receive my item!"

"I was told return shipping fee would be waved due to defect of item. It was not waved but deducted from my reimbursement."

"The phone experience was helpful and resolved the issue. But Talbots should check the glitch in online ordering that couldn’t apply my valid reward."

"The representative did a fine job. I will not order final sale items any longer because the sizing has changed over the past couple years. My normal size seems to run larger now. Also I made a mistake when ordering my online order and cannot return items. This last order may have convinced me not to buy from Talbots again. I have wasted money on items I cannot even wear. I thought I could give to my sister but she is too small to fit in clothes as well. Disappointing and I wish I never placed order."

"Talbot is buying too much from China and what they are selling looks cheap. I am now older and can walk around less."

"Why are extra buttons not given with garments anymore?"

"I’m very disappointed that you ran out of the shirts I ordered I wish you had more made. It would be great if you could back order them"

"The call was a completely satifying one. It was clear the associate had the authority to resolve my issue immediately and did not need to refer me off to someone else."