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Verified
5/5

2015-06-17

"Just recently purchased an iHome portable speakers. I informed Tanga's customer service about the problem I'm having with the speakers and they immediately responded with a refund and apology for this issue.

As usual another great Customer service from tanga.com, of all the items I have ordered from them, only had 2 issues and both were taken cared of promptly!

Will definitely buy from them again, especially with their good deals and lower prices.
"

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi Archangel915,

Thanks for the feedback! We always want to make sure you're happy with your purchase!

We look forward to getting you more great deals!!

-TangaKrista”


Verified
5/5

2015-06-17

"I luv u all! Companies never give you their names when u have a question. Ur co. Does. Loved my bracelet. I will share with my Gap family how much u offer at great prices. I wish my tablet worked faster so I could order more quickly! Be ready for orders from the gulf coast of Florida."

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi catthywilkey,

Yay! We are so glad you love the bracelet!

-TangaKrista”


Verified
5/5

2015-06-14

"I ordered a styler and a waver from Tanga. When the order arrived I had a problem with the styler. I contacted Tanga and they solved my problem immediately! Great customer service! I will definitely buy from them again because I love their stuff and I can rest assured that if there is a problem it will be taken care of immediately!"

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi shiela1953,

Great news! We are so glad you're happy!

-TangaKrista”


Verified
5/5

2015-06-13

"I asked for assistance in using a coupon and the customer service was the best. It was quick and fixed my issue great company "

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi sheimol,

We're glad we were able to help you get great deals with us :)

-TangaKrista”


Verified
1/5

2015-06-12

"Tanga has the worst customer service. They lied about their shoe size. I recently bought my husband some slippers because they were on Sale. I missed this sale when Costco had the exact same sleepers on sale during Christmas, I figured I will get them for my husband now since I missed the sale back in December. Well the shoe size chart is completely wrong, my husband wears a size 10 and the Tanga shoes size chart said size 10 would be a large which would cover until size 11. Well wrong the slippers barely fit my husband they are probably a size 8. He has no use for them since they don't fit them and I end up donating them. Tanga refused paying for the return shipping. If it was any other store they wouldn't even ask for the slippers back they would have just sent a new pair. All I wanted was to exchange them, I didn't want anything free, I didn't have to pay for shipping when i bought them so I don't see why I would have to pay return shipping. This is completely outrageous. Tanga is the worst online shopping store. I will make sure I post this on my social media so everyone knows not to buy at Tanga ever again!!!"

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi aburbinam,

I'm really sorry to hear you had such a bad experience with us. We really value the feedback and want to make sure our customers are happy.

Thanks so much,
TangaKrista””


Verified
5/5

2015-06-11

"Wonderful company, great prices and great services. I've made two purchases with them and won't hesitate to again!"

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi carriemitch,

Thanks so much for being an awesome customer! We're glad you're happy!!

-TangaKrista”


Verified
5/5

2015-06-11

"I am very pleased with the products I received from Tanga (iPhone case, earbuds, luggage scale). They're of pretty good quality (the earbuds are almost exactly the same as the ones given by Apple). Most of all, their customer service is superb. The luggage scale wasn't working in accordance with the instructions, so I emailed customer support and received an email within 10 minutes, surprising me. Krista kindly gave me a refund on the luggage scale and let me keep it (in other words, I wouldn't have to spend money mailing it back!). I really appreciate it when customer service is not only prompt, but resolves the issue at hand. I highly recommend Tanga for all customers looking for affordable items from a reliable retailer."

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Rep reply posted 2015-06-17
A rep from Tanga, TangaMonkey, has responded:

“Hi kelseyxu,

Thanks so much for the feedback! We're always happy to help :)

-TangaKrista”


Verified
5/5

2015-06-10

"I have order a few Items, one being King size sheets. I am very picky when it come to bed linens. The price seemed too good to be true and it included shipping. LOW AND BEHOLD THE SHEETS ARE WONDERFUL!! Not only do they fit the bed easily, they wash great. "

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi upstairs246,

Awesome! Thank you for the feedback! We are so glad you like your sheets!

Thanks,
TangaKrista”


Verified
1/5

2015-06-10

"I still have not received my order and have not been able to contact anyone for help . someone please ontact me I need my order"

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi Danielle0316,

I saw that you were able to send an email to us this morning at https://www.tanga.com/support. I personally took care of your concern and hope you're happy with how we were able to solve your issue!

Please don't hesitate to reach out to me by returning the email :)

Thank you so much,
TangaKrista”


Verified
1/5

2015-06-10

"75% of my order was correct, Only 25% was wrong, I have tried 3 times to resolve this issue with Tanga with nothing but an automated response. This was my first purchase with them and will be my last."

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi ncbeekeeper1-33992,

I'm so sorry you were shipped an incorrect item! I personally took care of your ticket yesterday and hope you were happy with the resolution we were able to provide for you! We hope to see you back again!

Thank you!
TangaKrista”


Verified
5/5

2015-06-09

"I have ordered multiple times from Tanga and I am impressed with this company. My purchases have been great quality and priced very well. The onetime I got something that didn't work as expected they were extremely prompt and professional and resolved the situation quickly and cheerfully with a refund. It's refreshing to have great customer service and true follow thru. I will definitely shop with this company again and again!"

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi Kcdmorris,

Thanks so much for the feedback! We're so happy you're happy :)

-TangaKrista”


Verified
4/5

2015-06-09

"I HAD TO DEAL WITH CUSTOMER SERVICE CONCERNING A MATTER. THEIR RESPONSE WAS QUICK AND THE MATTER WAS RECTIFIED. THE ONLY COMPLAINTS I HAVE IS THAT THEIR RING SIZING CHARTS ARE NOT ACCURATE AND THAT THERE IS NO PHONE CONTACT FOR CUSTOMER SERVICE. I WILL CONTINUE TO BUY FROM THEM IF I SEE SOMETHING I LIKE."

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi Teence,

Thanks so much for the feedback! We're glad our customer service team was able to help you out!

Thanks,
TangaKrista”


Verified
1/5

2015-06-08

"I recently bought a pair of slippers on Tanga. Normally I take a large, so that is what I ordered. The slippers took weeks to be delivered which was a minor inconvenience since it's summer anyway. However, the slippers didn't fit and when I asked to return them, they required I pay shipping on the return. To me, any online retailer that sells clothing and apparel needs to have a no questions asked return policy. In this case, the return shipping will cost more than the slippers themselves. So I will just give them to Salvation Army and simply never shop with Tanga again. I understand shipping is expensive, but far less than the cost of overhead for a brick and mortar store."

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Rep reply posted 2015-06-11
A rep from Tanga, TangaMonkey, has responded:

“Hi garyoram34,

I'm really sorry to hear you had such a bad experience with us. We really value the feedback and want to make sure our customers are happy.
We'll take your suggestions into consideration.

Thanks so much,
TangaKrista”


Verified
5/5

2015-06-06

"I ordered a case and a charger for my iphone 5c for $5 each including shipping which seemed like an almost too good to be true deal. Shipping time was reasonable - about a week iirc. I love the case - for $5 it's one of the best purchases I've made in a long time. However the car charger didn't work in my 1999 BMW as the phone indicated something along the lines of it not being an official apple charger. I contacted Tanga and was quickly credited for the $5 and didn't even have to deal with returning the item. "

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Rep reply posted 2015-06-08
A rep from Tanga, TangaMonkey, has responded:

“Hi Redeyecat,

Thank you so much for the feedback - we always appreciate hearing from happy customers!

Thanks again,
TangaKrista”


Verified
4/5

2015-06-06

"Products ordered from Tanga are of good quality and I am satisfied with all my purchases."

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Rep reply posted 2015-06-08
A rep from Tanga, TangaMonkey, has responded:

“Hi rahul_bagkar,

Thank you so much for your feedback! We love that you're satisfied :)

Thanks,
TangaKrista”