"Ordered a pair of refurbished Beats by Dre Studio headpones because a friend had a pair and I liked them. What I got were a pretty bad attempt at a knockoff. They came in a plastic bag with no manual or the 30 day warranty that these usually come with refurbed. Called my friend over with the set he bought directly from monster and compared side by side. They were obviously not the same quality. A little net investigating even led me to the fact that these are heavily faked and if you go to the monster website you can verify if they are real or not. After instructing us where to look for a serial number to verify, we found that there wasn't one on them. That was one of the many flaws I found. I emailed Tanga and did get a reply in 30 minutes. It was basically sorry but they're not fake. Send them back if you want to. Sight unseen. I emailed them again with 10 of the differences I found and they sent me a prepaid return label. Nothing else. Not a "we'll look into it" a "sorry" or anything. I feel like they probably sell a bunch of them knowing most people won't know the difference. They even put them on sale again yesterday. Bad way to do business. First and last order from Tanga.com. BEWARE. "
"What can I say....I'm obsessed with Tanga. I have found some great deals and find myself looking for the daily e-mail deals to see what's new. Love that they offer free shipping sweetens the deal even more.
Quick to respond to inquiries, great customer service!"
"I just found Tanga recently and what an awesome Company. Small but more efficent than the larger competitors. Never know what kind of bargain you will find. A vast variety of products and of great quality. I have been very pleased with the products, ordering and shipping. They keep you well informed of the status of merchandise you have ordered and the shipping information. Just an awesome company. "
"Excellent price AND quality… I was quite surprised because I took a chance and it was worth it. Quick shipment too. Very impressed and will order again."
"I love Tanga!!! Great website, great deals, never been disappointed in products received. Most items cant ship quickly, but they are completely up front about that, accurate with shipping time estimates, and how can you care when you're getting deals like they have!!! Highly recommended!!!"
"I go to Tanga for their amazingly low prices. I'm not really the kind to make purchases unless I need something specific, but the prices I see in my daily Tanga emails are hard to resist. Whenever I look through the emails or the website, I think, "Wow, I can really get that item for that price? I know I shouldn't spend money right now, but it might be foolish to pass up a deal like that!"
When my most recent purchase hadn't shown up after what seemed too long, I filled in a customer-service form on the Tanga site. They got back to me right away to say they'd contact the warehouse about it, and before I even expected to hear back from them, I got an email with a tracking number for a new order they had placed for my item. The second time, the item arrived quickly, and it was exactly as it had been described in the website. I definitely recommend Tanga.com."
"I absolutely LOVE the deals! I have gotten some really great stuff for next to nothing! Processing times may be a little longer than other online stores, but they are upfront and honest about it. I find myself ordering something from them on a weekly basis!"
"I have shopped at Tanga for about a year now. They offer an ever-changing selection of quality, name-brand and novel products at value prices. They also offer occasional free-shipping deals.
Their website loads quickly and is easy to navigate, which makes shopping a breeze. Orders are confirmed immediately and shipped quickly.
I generally receive my orders in 4-5 days and they arrive well-packed and in perfect condition.
"
"I ordered a magazine in September 2012. Despite over a dozen emails, I've never received the magazine or a refund. First I was told that it was impossible to issue a refund, and then in March I was told that they could issue me a PayPal credit that would require supervisor approval. I still don't have a refund. I know it's a relatively small amount of money, but it shouldn't be this difficult. I have purchased plenty of subscriptions before without an issue - makes me wonder if this is what I'd go through any time there's an issue with a subscription."
“Hello MrsKruse,
I am so sorry to hear about this! I have reviewed the correspondence that you have had with us and do see that our customer service attempted to contact this publisher with no results. I am terribly sorry that you were affected by this.
I have just personally issued your refund, and do see that a coupon code was given to you by one of our customer service representatives. We are so sorry for the hassle and do hope that we will see you back in the future.
Thanks,
TangaAllison
Customer Service Manager”
"Stumbled across this site and thought it to be comparable to woot so I decided to give it a shot. Found a refurb Motorola to-go phone charger and purchased it. Upon receiving I found it to be much more "used" than a typical refurb typically is. Many major cosmetic defects,
Not a big deal until I looked in the USB and micro USB ports and noticed the metal to be worn/bent. Gave it a shot, charged the device then used an Apple
charging power cord that comes standard with iPhones and plugged it into the devices' USB port. Did fine, charged my device, died pretty quickly but hey what can I expect for dirt cheap. Then came the major problem, tried to pull out the USB cord of the moto travel charger and the thing is actually stuck in a death grip inside the USB port. I pulled on it and wiggled it for about 15-20 minutes trying to release it from the moto port without breaking it, official Apple cords are not cheap! I'm sorry to say this experience has left me sour with tanga and I will not be choosing to do business with them again and will stick with tried and true Woot for future bargain hunts."
“Hi there Justinfrederick,
I am so sorry to hear about this faulty product! I have messaged you privately with a solution as I see that you are yet to contact our customer service!
We strive to get the best stuff out there on the web to get to our awesome customer. Thank you so much for the feedback on this item, and I will make sure that I pass your comments along about the item!
Please let us know next time, and we would be more than happy to assist you.
Thanks,
TangaAllison
Customer Service Manager”
"I absolutely love Tanga.They have great items at great prices.The one time i had an issue they immediately gave me a refund.Tanga is a great compant i have been and will continue to be a loyal customer.Customer service is excellent.Thank you Tanga!!!!"
"This was the first time that I ordered from Tanga, I was very pleased with the experience. I got my order in a good amount of time and it was just as described."
"Excellent service, fast shipping, very satisfied"
"Fast shipping, great price$$, accurate description!!"
"Quality product and fast shipping"
A rep from Tanga, tanga, has responded:
“Hi there Scottyjoe2,
I am so sorry to hear about this, thank you for letting us know about this. I see that we have already sent you a return label to get this item back. We will go ahead and inspect what exactly is going on.
I have messaged you privately with a little more resolution for the problem. Again, thanks for letting us know about the problem. Please look out for my private message.
Thanks,
TangaAllison
Customer Service Manager”