"the shopping, e ordering and shipping was not a problem. The product and it's quality was not oto my liking though. Quality was not of my standards. I emailed Tanga for return instructions yesterday 5/8/14 for return instructions and am awaiting their response. "
"Keep up the GREAT job !!!"
"Overall a great experience with Tanga...one warning never buy the trash bag."
"I ordered an item and i have not received it even after 15 days and i am being told it willbe shipped in a day or two but it has not yet been shipped. Very bad experience and will never buy from them again. Also they do not have a customer care number to contact as well.
Updated the order number. "
"I have ordered from Tanga about 8-12 times now. Every item is as described and a good value. I have had a few issues including one item no-show. In every case Tanga has worked with me to make it right. The really do care about customer satisfaction. I will continue to look through their frequent emails for bargains."
"Both items (necklace and earrings) are disappointing. "
“Hi there capricecleo,
I am so sorry to hear that you are disappointed with your items. I see that you have written in once about assisting you with a coupon code, and we are so glad that we were able to apply that for you!
I will go ahead and message you privately about the issue, and we do hope that we can get this resolved for you.
Thanks,
TangaAllison
Customer Service Manager”
"Shipping was quick and the product is exactly what I ordered."
"Since discovering Tanga, I've ordered multiple times and have always had a pleasant experience. Items arrived in a reasonable amount of time and were accurately described. I will be ordering from them again!"
"I placed two orders for rings with Tanga. The one order (#X7DYVBJVQ45C) I received but it was not what I ordered. The other order (#7G3S6CWQZW5C) I never received at all."
“Hi there Melseb2921,
I am so sorry to hear about this! I have just checked, it seems that you have written in to our customer service. Currently we are awaiting for your reply on what you would like to do with the situation.
We would be more than happy to get you the correct ring that you received incorrectly, and as for the other ring, unfortunately it looks as if your tracking shows it has been delivered! We offered a few suggestions to the problem, and we look forward to hearing back from you!
Please let us know if there is anything that we can do for you. Again, we are so sorry that you had this small mishap with the rings! We'll make sure that we can get this taken care of!
Thanks,
TangaAllison
Customer Service Manager”
"I ordered a square ring and in just a few days I received a heart shaped ring. I've notified customer service and was informed that they have to contact the seller. I am still waiting to hear back so the jury is still out."
"VERY DISSATISFIED-I want to rate only 1 star but i dont know how to edit because of my mistake. Tanga tricks me out of their stuff? I've sent them an email to complaint. I will write a review after their reply."
“Hello Yanzhang,
I am so sorry to hear about your frustration. I have contacted you via email, and attempted to call using both of the phone numbers that were provided, however they seem to be incorrect.
We await your reply to our email so we can make sure that we get everything taken care of for you! Please get back to us so we can assist you in whichever option you choose.
Thanks,
TangaAllison
Customer Service Manager”
"WARNING! Be very careful ordering from this company! I ordered an item and when it did not ship for 5 days, I asked and they sent me a tracking number. The tracking number did not work. After another 5 days, after unsuccessful attempts to resolve this with the company, I disputed the order with Paypal. This company sent a tracking number to Paypal to prove it had been shipped. The only problem was that the tracking number was for a package being sent to a different customer in a different state. Paypal said they still could not refund my money till it was delivered to the wrong address, which they could see it was. Once it was delivered to the wrong address, Paypal refunded my money and I closed my account with this company. WARNING!!! DO NOT LET THIS COMPANY RIP YOU OFF!!!!!!!!"
"I love Tanga!! Great new deals every day and quick delivery are the hallmarks of this company. Although small in size they are large in deals and customer service. Each purchase I have made has been exactly as described or better and the quality the products are great. Purchase with confidence through Tanga!"
"I just received my first order from Tanga just a couple of days after placing my order. I was happy with the quality go my merchandise and would definetlly order again."
"I thought Tanga looked like a great website. When I purchased their ipod I thought I was getting a great deal but they never showed the fact that the ipod I was buying was refurbished. It appeared to be brand new in the add and was not listed any differently. If I had known that the ipod was refurbished I would have bought it straight from apple for cheaper. Instead I got this sketchy looking box I thought it was fake at first. Not very impressed, can't bring myself to shop there again."
“Hi there Nikle,
I am so sorry to hear that you are disappointed with your purchase. Unfortunately this was advertised by us, the information was located on the product page, I have included a screenshot below.
http://screencast.com/t/v6WSBTG4
I see that you have previously contacted customer service, if you would like to contact us again we would be more than happy to assist you in returning the purchase should you chose to do so!
Please let us know if there is anything else that we can assist you with.
Thanks,
TangaAllison
Customer Service Manager”
A rep from Tanga, tanga, has responded:
“Hi there rajbarathi,
I am so sorry to hear about this! I have messaged you privately, we need a little more information from you so we can make sure that we get this taken care of.
We hope to hear from you soon so we can make sure that we get this taken care of!
Thanks,
TangaAllison
Customer Service Manager”