"Quality comes at a price. That sums TECHSAVINGS up in short. Just like most of the reviews for this company, I'm going to have to post a negative one. Although I havn't waited 3 months for my part to arrive or spent hours on hold, I still am dissatisfied with the TechSavings customer service. After ordering from them after finding they had the cheapest price on Pricewatch, I received a great looking email with my order information and an assurance that I would be getting updates on my order shortly. I did not receive anything for about 5 days so I decided to call them up. Surprisingly I got through on my first try. I was told that it was still in their "72 hour" proccessing and I would get an email from them when it was ready to be shipped, which should be no later than the next day. When that email didn't come I called them up again and spent about 15min. waiting to talk to someone. Finally I did talk to another person and was told that it was being assigned a warehouse and it would ship no later than 48 hours. I got a form letter email saying they were working on my order but no details. After waiting another two days I called and again and they said I should be patient and just wait for the shipping email since their warehouse was bogged down. Supposedly when I called them today it has shipped yesterday, but no email with the tracking # yet. If only I had checked this site first. Although they have cheap prices and thousands of each item in stock, their ordering process is very slow and they don't communicate at all. I'll pay the extra #10 bucks and go somewhere else next time"
"Damn, like so many others, I wish I knew this site existed before ordering from this company. DO NOT EVEN THINK ABOUT USING THESE PEOPLE. After finding they had the cheapest price (on pricewatch.com), I ordered an Antec Case (900+ in stock) from this pathetic company. After placing a different order with gameve.com, they invited me to rate my experience on this web site. Out of curiosity, I checked the reviews for Tech Savings, and then felt sick. I waited a week, sent e-mails, and my case never shipped. Of course, they charged my cc immediately. On top of that, they have the nerve to charge you a 5% cancellation fee. I think that may be the only way this company makes money. Force people to cancel their order, never intending to ship the ‘in stock’ item, any collect 5% each time."
"Ordered an Antec case on 2/17 recieved it on 2/27. They charged my credit card right away. I called and emailed them as to the delay, they kept telling me the order was at the warehouse??
When the case arrived, two plastic pieces where broken on the inside. I emailed them and received no response.
(Glued on the pieces and am keeping the case).
I will not buy anything from them again."
"After submitting the order on 2/27, they charged my card, and did nothing for 12 business days. I called them on 3/17 and they refused to upgrade my shipping, only that they would flag my order as 'high priority', whatever that means. They estimated delivery within another 5-6 business days. Completely unacceptable! They are charging new orders to pay for old orders!!!
Update: After telling me they would ship the order on 3/19 via FedEx 2-Day, the order still had not been shipped on 3/21, so I canceled it. On 3/24 they sent an email saying they would credit my account in 5 to 7 business days. Unreal."
"---UPDATE 18MAR03----
Called my bank, USAA, filed a dispute, my bank refunded my money and is now pressing MasterCard to investigate this FRAUDULENT company.
--------------------
VERY UNSATISFIED
I wish I had checked everyone's reviews before ordering with Techsavings. They charged my credit card, sent me an invoice, and then nothing happened. It's the 17th of March now, and I've been on hold for 35+ minutes... Do NOT order from this company! "
"Very disatisfied. Vendor charged card immediately and failed to ship product. After a couple of phone calls and an e-mail I finally learned that they apparently don't have the product in stock and couldn't guarantee a delivery date. No reputable company charges a card without shipping the product - avoid this merchant."
"First off, ordering from them is a fraud-like manner. They charge your card and do not ship at all. If you are going to be and on-line reseller, you should have items IN STOCK and be well prepared. I've heard too many lame excuses about no items in stock, backorder, excessive orders, etc... I can go on forever. Second, cancelling your order is a hassal. It has been more than 2 months is this is the reply I got on 4/28/03!!
Dear Customer,
I realize your situation and I can assure you that we are working on this. We have had a couple of months where we were not able to ship in a timely fashion because of the delays with our distributors. We are able to credit only a certain amount every day and once we hit that amount we are unable to continue crediting
which is causing an even bigger delay, and upsetting a lot of our customers. I want to apologize and let you know that this will be taken care of for you and I have turned this particular situation over to the supervisor of my
group. Once again I apologize for this long delay and I thank you for your patience in this matter.
Techsavings Customer Service
Phone: ***-***-****
Email: ****@****
Web Address: http://www.techsavings.com"
"Liars Liars Liars. They kept saying that they had my Antec Case and they were shipping it that day. They said this for two weeks until they told me it was backordered. Then they told me it had been backordered for 3 weeks. THEN they told me when something is backordered that they get it within 2 weeks, which would mean that they SHOULD have had it allready. LIARS LIARS LIARS. And if your going to call, be prepaired to wait for at least 15 minutes. They need to hire more help."
"I've been waiting 4 months now for a refund. I feel fortunate that these turds only beat me out of $71. I'm going to enjoy keeping up with the arse drilling these guys are going to take now that the feds are involved. Also, I've noticed another online company with ridiculously low prices. They too are located in Florida and are called ETechWarehouse. They receive the same type complaints as TechSavings. Are these companies one in the same?"
"I was absolutely appalled by the lack of service and ineptness of their processes. I ordered an Antec case on 02/22. As of 03/05 the order status on their site said it still hadn't shipped. I braved their thirty minute hold time to speak to a representative. They assured me that they would get it shipped out the next day. As of 03/11 according to their site it still hadn't shipped. I was about to brave the high hold times again to cancel the order when I received the case on 03/12. Their site still said it hadn't shipped. Unless you don't mind waiting in uncertainity for the product and enjoy being on hold for long periods of time. I would think twice before ordering anything from these people.
"
"this place is horrible. i placed an order for an antec case, because they had the best price.i ordered from 4 other online stores, and i recieved, the motherboard, processor, and every other component before my order had shipped. i canceled my order on feb. 13, 2003, and i still havent recieved credit back in my account, the date now is mar. 11, 2003. ive called and spoke with tech support, and they tell me it will be credited within the next couple of days, and that was last week. DO NOT SHOP THERE!"
"I've canceled the order 3 weeks ago. Now I cannot get my money back from them. Again, lame excuses. Did anybody successfully get money back?
Never make a business with them, ever!"
"Same story. Placed order on 3/4/03 and they charged my credit card the same day. It is 3/10/03 and the order has not shipped (though it was quoted as being in stock) and I have spent two hours on old trying to get through to customer support."
"Company charged my credit card and never shipped the order. I called twice and then cancelled it."
"Same story as with most of the others. I ordered on 2/15/03 and its 21 days later and still "processing". I have sent 2 e-mails and one reply saying in effect "Due to a large increase in our order volume, we have been experiencing some shipping delays." That seems to be a common thread. Wish I read these reviews before I placed my order and they got my money. I will call them if I dont hear from them by next week. Will keep you posted.
***UPDATE***
I eventually cancelled my order and got my money back. Don't expect to get it back in the 5-7 business days they claim tho, try a month. They are either very disorganized or just don't care, either way I would recommend avoiding them until they get there act together."