"Ordered 2 tennis skirts. One was backordered and then cancelled since the manufacturer wasn’t making it any more. A representative helped me order another skirt and didn’t charge me the $5 difference in price. Customer service was great.
The web site, however, gave me fits from the beginning, when I finally called, I was told their site doesn’t work well with Apple products. I had spent time over 3 days trying to complete an order!
Both Nike skirts fit well, and I am glad to have them. Without the excellent customer service, however, I would never have completed the order or be willing to be a return customer. "
"We had a communications snafu in our house and needed to get my son his tennis racquet for the next day. My husband called Tennis Express at 4:30 and they personally ran it over to UPS to make sure that we received the racquet in time. Thank you!!! Btw, my son loves his racquet too!"
"I received my K-Swiss almond colored court shoes within a couple of days as promised. The shoes always fit correctly and this is the 4th pair over a few years that I have purchased. As far as stock, I wish the light pink in the same style was available. I wish the website would say that more are coming or that they will not be in stock again. Tennis express was the only website that had the shoes I wanted in my size which is 8.5 womens. "
"Tennis Express delivered the string promptly and I couldn't be more pleased. I have slowly moved more and more of my orders to this company. Excellent service and the Gamma Jet is just the right string for my game."
"Thrilled with my Fila double bounce pickleball shoes. I think the 65.00 cost was very reasonable and my feet love them. First time playing they felt like they were custom made for me and I am very picky when it comes to footwear. My pickleball addicted self thanks you kindly, Judy W. "
"After demo of 4 rackets, I couldn't decide between 2 of them, so I purchased both. The price was excellent, and both rackets are of high quality. Delivery was fast."
"Order arrived very fast, quality of product was good, price reasonable. Clothing was as advertised. "
"Great price, excellent shipping, even for being around Christmas!! The shoes looked immaculate, and my girlfriend had been wanting these for awhile!! She was super excited!! Thanks!! Highly Recommend!!"
"I am very dissatisfied with this order. I ordered my usual size with Fila, and none of it fit. Okay, women's clothes are always hit or miss on sizes. However, I have been trying to return, and the instructions for getting a prepaid return label are either incorrect, or just plain misleading. How do I get a return label to allow me to return these items without charge? If i have to pay to return these items, I will never be ordering from Tennis Express again."
"Bought a Wilson Pro Staff R97 Autographed racquet with a 4-1/2 sized grip with 60 lbs. string tension. Returned racquet to Tennis Express for a smaller grip and strung at a lower tension. A new racquet was returned to me at absolutely no extra cost at all. Amazing!! They indeed have a long term customer."
"Didn’t expect 2 day shipping but that was very nice. The website had a problem and went down for a couple of minutes while I was shopping but no big deal. Still great to shop here."
"Somewhat disappointed with the replacement item. "
"Let me say that TE made again and again my day!
Very nicely packed everything, with the necessary care (I refer to the grommets) and when I opened the parcel it looked like a PRESENT not like something dumped in that box. Everything arrived in time and in EXCELLENT conditions.
Thank you Tennis Express for treating the customers as being your friends!"
"I'm always make good use."
"the experience was just fine however the product was not. For some reason even though i received the exact same court shoe i also do except in the color black the shoe is uncomfortable. i can't wear my standard soles in these black asics without it killing my feet! Not sure why?
Thank you
Andrea Schuetzinger"