"After ordering shoes, a representative from the company, called me to tell me there was a flaw in them. It was their last pair so if I still want them they would reduce the price, if after receiving the shoes I change my mind I could still return them. The flaw was so tiny I probably would never have seen it if they didn't tell me about it. So I kept the shoes and the discount."
"It is easy to find the item I want to buy and it took me only 2 days to delivery. I will recommend to my friends!"
"Great styles to choose from. Correct sizing. Quick delivery. "
"I found this out when I checked the tracking to make sure it was arriving on time....the rep told me it was standard procedures to change shipping if they felt like it and if I had a problem with it to return the shoes when they arrived. They didn't care that they sent me confirmation that it was coming by air, didn't care that the shipper denied me my right to change my order into two shipments as both would have qualified for air...I could have placed three separate orders and each one would have qualified for two-day air. Was told their policy was to just switch to ground to save money and if the customer didn't like it to have them return the order. I guess they get enough people that don't complain or return the shoes that it outweighs them having to live up to their promises when you place the order. Since then I have been doing what I told the rep I was going to do and that is ordering shoes and rackets from Tennis-Warehouse as we're a family of four that are all on teams that go through a lot of shoes and rackets."
"Good price! Fast delivery! I will buy again at TennisExpress.com! "
"Excellent customer service! Very patient and sent me a replacement ASAP! Will be shopping exclusively at Tennis Express!"
"Got an adjustment by email very quickly, at an odd hour of the day"
"You guys never fail me. Thank you"
"Ordered 2 new pairs of KSwiss. Customer Service called to let me know one of the shoes had a small stain and weren't acceptable to be shipped. I REALLY wanted these shoes, so asked if they could be sent anyway and maybe give me a small refund for the "defect". And that's exactly what happened! I was able to remove the stain, but really appreciated Tennis Express' high standards for their products (and the discount!). Will remain a loyal Tennis Express customer. "
"These leggings were even better than I expected!"
"I love the shoe, just wish you had more colors to choose from!"
"Birthday gift for grandson, he loves it. He's a "moderate junior." Was delivered promptly, easy purchase and followup."
"Ordered 2 new racquets. Got a discounted price for ordering 2! Had both racquets strung at zero cost. No scratches or blemishes from the stringing at the base which sometimes occurs from poor string jobs. Delivery came within 5 days of order."
"Very quick delivery and skirt was sewn wrong and super easy exchange!"
"The first skirt I ordered was too small. Then women’s sizes was too big. "