"Lightning fast shipping! And was nice to have a coupon for my first order. I would certainly order again!"
"Easy site to navigate. Quick shipping, easy returns and exchanges. Friendly customer service."
"Website was user friendly. Fast delivery. Overall exceeded expectations. "
"Have bought my racquets from Tennis Express on numerous occasions. Always have want I need and service is quick and efficient "
"I bought two tops that were in the final sale section. I did realize these two tops were final sales only. I purchased two Larges and one came in appropriately sized for a Large. The other top by FILA was also a Large but fit like a Small. How could they be so incredibly unreliable in sizing. Buyer BEWARE! Very disappointed. Customer service was not helpful, nor concerned with the issue. "
"Excellent products. Shipping is slow. Promised 2 day free shipping . Was not shipped till day 3 and received on day 4."
"It’s always a good experience browsing on your website and it’s even better if we find a special price. Thanks"
"I finally found my Wilson tennis shoes I love.
Excellent phone support staff. Timely delivery to
distant Maine.
Thanks"
"Excellent product and service. Used six times in the past 2 years to buy top-quality tennis shoes for my son in multiple quantities each time. Very pleased. Excellent service. Would strongly recommend."
"I ordered a tennis bag for $17.24 on June 1. I never received it. I never got an email that it was sent, delivered or received. I have no emails at all. I called on June 18th and they said it was sent to my address but the returned bc no one picked it up. How did they know that? Why didn't they knock on my door? I didn't return it. So I looked and they returned $10.80 to my account. Not $17.24. WHAT??? "
"Great so far. My latest pair of shoe quality is a reflection of Adidas, not Tennis Express. I do think that upon wearing a shoe in your respective sport, and it fails to live up to expectations (in this case: a worn hole on side of shoe), you should be able to return the product. Otherwise, happy with selection, sales, and shipping. "
"I have found good sales and good products on Tennis Express, but I ordered a tennis bag back in Feb. and it is now May and I have yet to receive it. The latest update on the order I was told they didn't know when it would be delivered. And in March I ordered shoes and they have yet to arrive."
"The return process was easy if you follow directions"
"We ordered a case of balls in December. Every month until May (6 Months!!!!). Tennis Express said they were coming in a week. These balls were listed IN STOCK when we ordered them. NEVER RECEIVED THE BALLS. AFTER 6 MONTHS OF WAITING WE CANCELLED OUR ORDER. By the way , we tried both email and calls. They dont have what they advertise."
"Horrible customer service. I ordered a pair of grommets for my daughters tennis rackets and they sent ke the wrong part. I reached out to verify that the part that was sent would be compatible with my daughters tennis rackets. Customer service rep confirmed that it is the correct part, but when I tried to install it wasn’t compatible and would not fit. I then asked for a refund and was told that I would have to pay for shipping, which makes no sense since the wrong part was sent. After contacting customer service a third time, I haven’t received a response in over a week. "