"I was very satisfied purchasing from Tequipment. I called them up and talked to a very knowledgeable representative who was also courteous and willing to answer all my questions about the equipment I needed."
"Great power supply so far, and Tequipment was quick to ship and followed up with just the right amount of status emails. Rigol DP832 was packed well and double boxed."
"The equipment worked. Most importantly, the service was tremendous!"
"Lowest Price and Great Service - Very Satisfied!!"
"Very good experience with their website. fast shipping. Items ordered where just as described. Will do business with again."
"After receiving a defective product, I called and spoke to the salesman who gave me the quote. He said that someone would give me a call back. I sent him a photo and email about the issues. I waited and by the following day, perhaps midday their time, there was no call back. So I called again and I understood that the salesman or someone would call. No one did by the following business day as I recall, so I called again the next week. I have called the company and escalated the issues to a Manager but things still didn't go too well as a result of a problem with Extech Support. There is a problem with communicating with Extech Support related to these issues as they are slow to respond or haven't called back and have spoken to me, has made the problems significantly worse. Now, two and one half weeks later, the issues are still not resolved. After receiving an email indicating that it was going to take longer than expected to drop ship it, I called and the order was shipped sooner."
"Remy at Tequipment.net went out of his way to help me while I was live chatting with him on the site about an item. The item normally takes 4 days to process at the manufacture's level but he took it to call them and ask if the item was in stock and if they could rush it out that day on Next day air. WOW!!! You don't find people willing to try to speed things up like that. Well Remy did not only try to get these items out in an hour, because it was late in the day, when it should take 4 days, he succeeded. My Boss had the items he needed the next day before noon.
Now if Remy could only call my boss and get him to ask for things 4 days earlier.
Tequipment.net did ask me to write this survey but only after I wrote them a personal thank you for the GREAT service. You don't find this high quality service anymore."
"WE RECEIVED OUR TESTERS IN A TIMELY FASHION & ARE PLEASE WITH THE EASE OF ORDER. THIS WAS AN URGENT NEED & IT KEPT OUR WORKFLOW GOING. WE LOOK TO DO MORE BUSINESS WITH TEQUIPMENT.NET"
"Prompt response and professional courtesy. This is such a smooth transaction I have ever seen from an internet store. Definitely a happy camper and will do business again in the near future. "
"This is the second time i made business with these guys, Everything fine!!! i deeply recomend it! Chat is on line all of the time. They solved every doubt i had. "
"I received a very good deal on the equipment I needed from the sales team. Sure there were some confusion involved due to a duplicate order and shipping restrictions but I had an overall positive experience."
"Fast and excellent support and product"
"Very good service and prompt delivery also the price was unbeatable from any other distributor."
"My comments to TEquipment regarding an RMA:
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First off, you put a smile on my face and have renewed my hope for U.S. based companies. Seriously.
I’ve spent years and years living and conducting business abroad and one of the things that strikes me most when I return to the greatest country in the world … the customer service. Frankly it just ****. From corner coffee shop to big business; 95% of the people I talk with and exchange emails with feel that THEY are doing me a favor by responding and even speaking with me. It doesn’t matter if the product they sold didn’t work out of the box, coffee was cold, or almost ripped my finger off because of improper assembly.
Thank you for taking the time to respond and explain the issue with partial shipments of that particular item. It makes sense.
Lastly, thank you for offering the $15 credit. It is not necessary. You’ve earned my continued business simply with your honest and prompt reply.
You would think I’m an old guy … with my complaints and customer service this and customer service that, I’m not. I’m just a guy who wants to be treated like I treat others. It sure seems like TEquipment has the right mindset and employee’s that feel the same way.
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"TE did a good job on my order, and shipped in a reasonable time. "