"Asked for a quote received the quote almost immediately and purchased the product all within an hour time frame. TY for great service!!"
"Web site loads quickly, has all of the technical information I need to make a decision."
"Recived broken item RMA went soomth, had new gear the next day. Customer service was great and friendly, helpful listing all the options i could take to get a new working product. Im not sure how well email support is but phone support was awesome."
"I clicked on order status and there was nothing."
"Your asking for a review and all i have is a confirmation of my order, no ship date and no tracking information. Ask me later after i get my order, whenever that will be. I was told by phone this item was in stock ready to ship. Its been 2 business days and no information at all from this vendor."
“Thank you for reaching out to us. Here is what I could find, please let me know if any issues are remaining.
We received the online order on August 26th at 7:09 PM but could not process and ship it until the following day as we close at 7 pm.
Our system did send an automated email to the address provided for order confirmation on the 26th at 11:00 PM and another email with the tracking on the 27th at 11:14 PM when we confirmed shipment.
I am guessing either the email address was entered wrong or the emails got moved to your junk/spam folder.
We appreciate your business and thank you for your input. We want to deliver great results and rely on our customers to help us know where we can do better.
Thank you. ”
"I ordered a bench top power supply that did not satisfy the quality standards one would expect, especially for an expensive one. I submitted an RMA and did not hear back from them the following business day. After calling the company I was told to wait a few more days. You've got to be kidding me right? Avoid this company and order from a reputable company instead."
"Great service. Great price. Good communication."
"I got quick shipment of replacement filters for my Gas Detection System. This cured a Fault condition in the system."
"No problem. Have always had good service from Tequipment.
Many purchases over several years with no issues."
"I got great help in selecting an oscilloscope -- The sales rep even called the manufacturer to verify some features I was wondering about. The shipping was extremely fast! I'll be back."
"Best prices I've found on Bluevac micron gauge and trublu evac hose kits. And very quick to ship. "
"I have only one complaint , I'm in Latin America getting hings down here is slow and expensive and every extra package has a minimum cost of $15-$25 dollars (116 to 194 in local currency).
I recently ordered a bunch of Hakko equipment and it was all shipped together except for one small item that was shipped a few days later (I received them all in the same shipment of packages) by dividing the order it cost me about 1/6 of my monthly rent extra !
Te equipment needs a box you can check to say "do not divide the order".
Robert"
"Good prices and fast shipping"
"Excellent, easy to navigate"
"website easy to navigate and place orders"
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“Hello,
Thank you for providing us with feedback. I am sorry there was a disconnect in communication. Upon review, I see the order was placed online on the 28th after our same-day shipping cut-off time, which was why it didn't ship the same day.
We sent the tracking information to you at 8:30 P.m. on 8-29-2024 via email. I am guessing either the email was moved to your junk/spam automatically or the email address was input incorrectly at the time of the order.
We will do our best to investigate further if neither of the above provides the answer.
We thank you for your business and continued support.”