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Great experience!
"Fast shipping and great price!"
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It was average
"I ordered something that they had, and they sent it."
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missing battery
"can' t track my order website going in circles
"
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Good price on new rework station
"Other items in order shipped quickly. Several weeks before rework station shipped despite product page showing in stock. Good price and I didn't need it immediately so it wasn't a problem. Bought some swabs and brushes to test and was overwhelmed with the selection. I think some curation is needed. I ended up buying two identical brushes without realizing. Only difference is the brand printed on the handle. Curation needed."
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Very attentive customer service
"Very attetive customer service, gently and formal."
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Quick order processing.
"Great job getting it shipped in a timely manner!"
Very helpful
"Helped me solve an order issue very promptly. Awesome."
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Great as usual
"Always have had great experience with Tequipment.net. Having purchased with other suppliers over the years in various jobs because of purchase department preferences I always have advocated to buy from you guys since some other suppliers were, shall we say, lacking in customer support. "
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Check out was quick and easy, prices very reasonable
"I decided to try this company for my various analyzer needs, they seem to be close in distance to where I’m located ( less chance of equipment damage) in shipping, products have a good description and technical information.
So far I like what I see with website and promptness of shipping, prices are also good
"
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first time buyer!
"I input the wrong mailing address, I emailed them the right one, they fixed it, and my package was delivered. great job! "
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024 0788 02 sensor
"Thank you for fast shipping and service."
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Quality items received on time
"Quality items received on time"
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I like the quality and prices
"Always have on hand the product I need. That is why I always shop here for my work. "
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Wrong part
"Had wrong purchase made needed to return and order correct purchase, but was told I would be charged a 20% restock fee , I called TE and they told me they couldn't do anything because the re stocking fee was from the company that shipped me my product ,,, Well I called that company and they said the re stocking fee was not from them and if I still get charged to have TE contact them . So who would you believe ?
Until I receive confirmation on my return and NOT being charged 20% , that will define if I ever buy anything from your company again "
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“
Thank you for the feedback. I don’t see that you were charged a restocking fee. I see that we refunded you minus the shipping. We are sorry that you were not happy with the experience. We would happily help you with a replacement order for the item you wanted. We welcome the opportunity to earn your business, Please feel free to call, chat, or email us.
”
Great
"Professional customer service!"
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“Hi, Thank you for reaching out. I just sent an email with your tracking number to the address you provided. We initially sent you an email on 1-2-25 at 8:34 PM ET with the tracking. I hope you are getting them and they are not going to your spam or junk folder. Please call, email, or chat with us if you do not see either email. We can correct it if we have it wrong. The package is scheduled to arrive 1-10-2025 by 9 pm according to the UPS website. I saw your email from this morning to our team and would have liked to see us do a better job of providing you with a great experience and for that we are sorry. We do appreciate the communications so we can grow and hope we can continue to earn your business.
Our site should provide you with this information too. On the top right click "My Account" once you log in you can select the drop-down "My Orders". If you are unable to log in that may confirm we have your email address incorrect. We are here M-F from 7am to 7PM ET if you need any help.”