"This was my first order. Texas Precious Metals delivered the product as stated. No problems. Provided exceptional customer service. I will order from this company in the future. "
"TPM claims that orders will be shipped in three business days. You did not live up to this claim on my order. When I called customer service to check on delivery date I was told that the date you received my payment was day zero and that shipment time started after day zero. Day zero?! I was not satisfied because you did not live up to your delivery claim.
Steve Lovejoy"
"Excellent customer service "
"Great Experience. Easy buying experience and very prompt delivery. Will definitely buy from Texas precious metals again.
"
"Will continue to buy from these patriots !"
"I always have a good experience with Texas
Metals."
"They're ordering processes very secure which is a bonus."
"Very smooth transaction and shipping within 3 days after payment received. "
"Prompt delivery and secure packaging
Mistake on my part during payment, they were extremely accommodating and helped to resolve the issue promptly! Will order again!"
"Easy online program. Customer service is helpful "
"Wish they had more older stock , but what I bought is great and sent fast !I will be watching for new coins , hope to see 1/2 oz silver !
"
"Right now I have all the documentation showing my metals are in their vault...that is very good. The real challenge happens if the USD collapses and there's a scramble for metals. When that happens and I show up in Shiner to get my metals and they get delivered to me...then we know 100% these folks are for real.
Price is good and transactions were easy. Now we wait."
"Customer service contacted me and helped me straighten up my order, and I’m very satisfied with that. "
"Payment method was smooth, product was available, purchase and delivery went smooth. Only thing I did not like was the packaging on the bars. Had purchased the Perth mint 1 oz bars and the laminating on the cardboard was starting to peel. Also noticed that the plastic box containers had faint scratches on them. Bars in perfect condition but the packaging needed improvement."
"Easy to order. Friendly service. "
A rep from Texas Precious Metals, JOSH.B, has responded:
“On our homepage we state. . . "All orders ship within 3 business days of payment". We received payment on Thursday January 21st. The 1st day that his purchase was available to ship would have been Friday. We do not ship on Fridays because of the high value of our product we do not want it sitting at a customer center over the weekend. Day 2 of his order was on Monday January 25th and his order was shipped on day 3 Tuesday January 26th. The great news was it arrived safely on January 27th. Our obligation to the client was fulfilled as promised. ”