"The team at RTA store has been incredible. Michelle Sarlous has been my account manager and quickly answers every question. I've been confident she would be an advocate if there were any issues and it has proven true. They also stayed true to their word and I ended up finding a lower price once I had ordered the cabinets and The RTA store honored that price and sent me a refund. Will certainly work with them again.
Oh - and the cabinets are great! So far they have been very impressive. Crazy value for the money."
"Anna was very knowledgeable about the products and shipping times, and had great ideas to improve my design. It was so great that she could view my first design and all the revisions, and we could work on improving the design together simultaneously, remotely, by phone and computer. She also helped with ordering the filler and toe kick. Anna helped make the kitchen design and ordering process stress-free!"
“Thank you! Your positive feedback about our design services made our day. We’re so happy to know you had a wonderful experience with Anna, and we’re here whenever you need us!”
"The RTA Store is my go to for custom cabinetry on budget. Their in house designers are amazing and the quality is great too. I have used The RTA Store on a few recent projects and all of my clients LOVE their new cabinets. "
“We loved reading your review, Victoria! It’s fantastic to know that we are your go to for custom cabinetry! Thank you for being part of our community, and we look forward to serving you again soon!”
"Kyla is amazing! She was very responsive and creative. She had great suggestions on how our space could be best used and she is quite knowledgeable in design and space planning. I plan on using her for the design of our coffee bar and hallway storage spaces. I had an excellent experience and highly recommend her services!"
“Thank you, Tracy! It’s wonderful to know you had a great experience, and we’re so proud of our Kyla for making it happen. Your feedback motivates us to keep delivering excellence!”
"My first conversation with Keith was very good and informative !"
“Thanks so much! We’re glad to hear Keith made a difference. Looking forward to seeing you again!”
"This is remodel #5 in Bonita Springs. All identical condos consisting of different kitchen layouts but the same master bath layouts. The cabinets have been ordered RTA and assembled. Every order has been dead on with rare minor issues. I have checked prices vs other rta sites and have found no better company to deal with. "
“Thank you! We’re so grateful to have you in our community and look forward to welcoming you back soon!”
"My wife and I were not looking to pay a contractor to come in and make a turn-key kitchen. But we did need some help. RTA provided designs and products that were super helpful in visualizing the space. "
“Thank you for your kind words, Brad! We’re so happy you and your wife had a great experience.”
"The customer service was Phenominal!!"
“Thank you so much, Jeanne! We’re proud of our team for creating a great experience for you!”
"This is our third and largest project to date with The RTA Store and the experience to this point couldn’t be smoother. I’ve ordered a bunch of samples and picked out my favorites for several additional rooms! Our designer, Shawn, took the time to listen and ask clarifying questions to help make our design flow and accommodate all our new appliances and some quirks of our home layout. It’s going to be fun to see the whole kitchen in 3-D when it arrives and we assemble it. I can't wait to use the mixer lifter and spice rack pull-out!"
“We’re so grateful for your kind words, Julia! Knowing you enjoyed work with Shawn means the world to us! Super excited for you to experience our accessories and can't wait to welcome you back for project #4!”
"It was great working with the kitchen designer Christina. She was a pleasure to work with and her cabinet design was amazing. I’ve worked with her on multiple kitchen projects and each time I’ve been very happy with the design and the overall working experience. "
“We appreciate your support! It’s customers like you who make what we do so rewarding! We'll be sure to relay your review to Christina!”
"Travis helped us with every aspect of designing our bar cabinets. It was a complex design . He provided mock ups and elevations that allowed us to confirm our choices and convey the exact dimensions to the contractor. Truly outstanding work!"
“Thank you! We can’t wait to welcome you back soon and will be sure to relay your review to Travis!”
"Debbie was very kind and knowledgeable. She really took her time to understand what I wanted and was able to meet all of my needs."
“Thank you so much for your positive review! We will be sure to pass it along to Debbie!”
"I have repeatedly asked for someone to call me back from the parts department to add to my order. But now my order will be delivered and I will be charged shipping for the doors I needed to order. Love love the cabinets, last time I ordered I got to talk to the owner, now I can barely understand the people on customer service. This is probably my last time ordering with this company. I used to refer everyone I knew (as my husband is in construction) to this company now I have no faith that they will get the support they need."
“Thank you for taking the time to share your feedback. We truly value all feedback whether it's good or bad and take all feedback seriously. Comments and feedback like this really do help us identify areas that could improve our service and customer experience overall. With that being said, we're sorry to hear about the inconveniences you experienced. We strive to provide exceptional service, and we apologize if we didn't deliver on our end. Your satisfaction is our priority, and we would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can address any concerns you may have. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.”
"Customer rep was excellent "
“Thank you!!”
"Wonderful help from all persons at RTA
This is my second time ordering cabinets from RTA store. The cabinets worked well with a lot of usage that is why I’m returning to place another order. Thank you for being there."
“Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback truly means a lot to our team, and we look forward to serving you again in the future!”
A rep from The RTA Store, The_RTA_Store, has responded:
“Wow, thank you! We’re so grateful for your kind words and thrilled that you loved working with Michelle. We’re committed to maintaining this level of service, and your review is a huge encouragement. Can’t wait to see you again!”