"This business has the worst customer service. Their shipping time is unreasonable it will take forever. I ordered several items. Once my order was placed they told me they no longer had the item. When I looked on there several weeks later the same advertisement was still on there. My remaining items were delivered and damaged. They kept trying to negotiate a deal instead of replacing the items. I clearly stated what I wanted. And eventually asked for a full refund. They should be named trashy service home. "
"I am very happy with this company! I ordered a night stand, which came damaged, probably from delivery. Anyhow, I emailed them pictures of the damaged night stand and they sent me a new one promptly! Great customer service and I will definitely be ordering from them again!!! I would recommend this company to anyone that wants to order furniture online!"
"The order and delivery process was smooth and I was given calls about delivery dates. The furniture was not damaged.
The only downside, which was not their fault, was that the chair arms were too high and would hit the table so we had to put half-inch boosters under the table so the arms would slide under.
Overall, I would buy from ClassyHome.com again."
"Sadly, my chair had a stain, because it was our second home it was several weeks before we could get here to look at it. When I opened it and saw the stain, I tried contacting them and was informed that I was 2days to late. No phone number to plead my case, just a text saying time was up. "
"All in all, service was good. I received the product fairly quick and the product is awesome. It’s everything i expected it to be. My only issue was the delivery. Upon arrival, the delivery man said he could not bring the product into the house, that I only paid for curbside delivery. I saw no options for the types of delivery when I purchased the item."
"As a first time customer of Classy Homes, I'm 100% satisfied with the Evelyn Dark Walnut Dining Table and Arm Chairs purchased. I did experience one chair leg COMPLETELY broken/ non-repairable upon arrival. However, after submitting a detailed damage report with a photo, the item was replaced. Services were very professional. Will shop here again!!"
"My pool table came with multiple damaged parts. The customer service was quick and communicative but did not come through to my satisfaction. They refused to discount it even enough to cover the shipping and then when they reshipped new parts to replace the damaged ones they came damaged too."
"I purchased a beatiful marble to table. It had a little damage due to the shipping container but the problem was resolved promptly and to my complete satisfaction. I will be a return customer"
"The product that I received was exactly what I was looking for. It is good quality and match the description on the website. The only negative feedback would be it took a month for me to receive the items, but besides that everything was great. "
"Overall we love the dining room furniture we purchased. The only downside is when I ordered right after Christmas it was apparently on backorder however no one told me this. It took nearly a month after I ordered for the table to come in which was a bit of an inconvenience since we had no furniture because we recently lost everything in a fire. When it came part of the table was damaged where it looks like someone dropped the box. Other than that everything is good. The company was great about responding pretty quick to my emails!"
"Love love love my chairs.... now I wasn’t happy about putting them together myself but for that little bit of pain I have adorable chairs to design around "
"The table arrived as promised and tracking and the shipper was awesome to work with. Most of all the table was an excellent value and is solid wood and looks great"
"I miss understood the type of delivery. Other than that is was an ok experience."
"If I could give this company zero stars - or even negative stars - that would be my rating. I have dealt with multiple retail companies before and this company is BY FAR the WORST CUSTOMER SERVICE ON THE PLANET! Please don't spend a dime with the company - avoid them AT ALL COSTS!
We purchased my 11 year old daughter's bedroom set from them back on 11/2/18 and was told that it would ship on 12/3/18. It was delayed several times and never arrived until 12/24/18. When we finally received the furniture, 2 of the 4 pieces were damaged. The 5 drawer dresser was actually so badly damaged that she couldn't even open or use 2 of the 5 drawers. They finally scheduled a repairman to come out on 1/16/19 and he told us that "he didn't believe he could fix it" and sent his report back to the company. We heard NOTHING for weeks and when we finally called them (they NEVER contacted us) they told us that the manufacturer would send out replacement slides and then WE could call THEM back to schedule the repair. A week has now gone by and when I called them today to tell them that the slides show as NEVER SHIPPING, I was put on hold for 15 minutes only to be told that the manufacturer had actually shipped the slides to them and they would ship them to me today or tomorrow. It has been nearly 3 MONTHS since we bought this furniture and my poor little girl has a piece of furniture with a gaping hole in it with no end in sight. Not only that, EVERY person that I have spoken to has been indifferent and many times indignant in speaking to me with no concern or care for what we have been going through or how poor their customer service has been. I would have rather paid 3x as much to work with a good company that cares about its customers. PLEASE don't give them any of your money!"
"The item was delivered with in the time
frame I was given and the guys that delivered it were professional and courteous! Would definitely recommend them!"