"Great service and a great produce. I read a lot of reviews before buying the Uplift desk, and I am extremely happy with my choice. The monitor arms are great too."
"Just writing this in appreciation of my conversation with one of your representatives. I'm 6' 6" and it's incredibly difficult to find furniture that fits my size comfortably. As such, I often contact companies before any purchase to ask about product specifications, shipping/returns and warranties. I'd contacted three other companies prior to The Human Solution, and Daniel was by far the friendliest, knowledgeable and helpful. He was able to quickly answer my questions, shared his own suggestions, recommendations and personal experiences, along with things to keep in mind which I hadn't considered. Overall, he left me with a very positive impression of the company. I'm still in the process of winnowing down what to purchase, but Daniel's efforts today ensure that I will keep The Human Solution and it's offerings in mind now and in the future."
"I ordered an Uplift Desk Base and a Treadmill. Within 2 weeks of receiving the items, the cost of the treadmill went down $100. The Human Solution Team would not provide a price adjustment.
Also, buyer beware: The site boasts "Easy Returns", but this is NOT true. They make you pay for all of the shipping plus a restocking fee for everything, even if it is unopened. I happen to be satisfied with my products, but they proffer this policy even when they have provided misleading information, resulting in an exchange."
"BEWARE HIGH RETURN FEES - READ THEIR RETURN POLICY CAREFULLY. I ordered an ergonomic office chair online from The Human Solution. It was very uncomfortable and I decided to immediately return the item. I ended up having to pay inbound and outbound shipping plus a massive restocking fee for an item I returned in perfect condition. Just BEWARE. This cost me a ton of money for nothing. I would never shop here again."
"In the past 4 months I have purchased 2 Uplift desks and accessories (great desks!), 3 keyboards, several mouses, and 2 of the ergonomic office chairs. I have been happy with the quality of the products and competitive prices; however the impressive customer service is really what keeps me returning for each purchase with Human Solution. I received exceptional ongoing assistance from Mr. Arevalo, including expert product descriptions and recommendations, and updates regarding my orders. I highly recommend Human Solution and will return for future purchases."
"Initial issues with the order were resolved successfully. The desk is nice and serves my purpose well."
"I received my new Uplift 900 desk (base) yesterday, and I just have to say... it's amazing!
It was easy to put together with my Ikea Galant tabletop, and it works beautifully. I was this close to purchasing a counter balance adjustable desk but I need to switch between sitting and standing quite a bit, so the strength needed to lower a counter balance system table top concerned me since my injury affects my shoulder and arm strength. After quite a bit of internet research, I decided on the Uplift 900: the customer service reviews were great (as was my own experience speaking with the team there) and the option to buy just the base was ideal. Shipping to Canada was smooth and the desk base arrived just as expected.
I highly recommend the Uplift 900, and The Human Solution."
"I was looking for an adjustable desk because I needed the flexibility of adjusting the height of the desk following my knee surgery. The Human Solution sales staff was extremely helpful in pointing me to a desk that would best meet my needs. The Uplift Desk turned out to be the perfect fit.
The price was very competitive, The staff was very knowledgeable AND I was able to pick it up that day.
I am extremely happy with this desk and there is talk about reimbursing me and purchasing them for the office.
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"I purchased an Uplift900 and am enjoying the variability it provides between sitting on a chair, a stool or standing. The mechanics are smooth and well built. I will be recommending this desk to others."
"I had eyes these desks (uplift 900) since I was in Seattle. Knowing I was moving to Austin shortly I held out & bought it for my new home office. Delivery was quick & professional; I opted to pay for the installation avail locally here in Austin. The installer was done in ~30 mins or so & everything was cabled up very nicely. They showed me how to operate the desk & its movement is very quiet & smooth. I opted for the black on black finish which is very stylish; although I eyed the real wood tops as well but am very happy with my choice & value. I would certainly recommend them from pre-sales & post sales & the videos for self-install seem very straightforward."
"I purchased an UpLift 900 desk and this is my experience start to almost finish:
More than two weeks after I placed my order, I had not heard anything about the status of the order so I checked the last email they sent me to see how to get an update. There didn't seem to be any information there so I tried their website and it says, "You can always find out the current status of your order by going to your email and finding the order confirmation email we sent you." After reading that I was pretty confused because I had JUST checked that very email and didn't see anything. So I scrutinize the email thoroughly and notice that I didn't see the information because its blank! "Order Status: ___" and "Tracking: ___" are both blank. So I used their live chat on the website to try and figure out what is going on and even though the representative responded right away, 20 minutes of time passed between the representative's, "One moment while I find out" to his, "it should go out for delivery today." Now I wonder if it ever would have shipped if I hadn't investigated. To this day, the order status and tracking is still blank on the order status page so clearly their statement about where to find updates is incorrect.
Upon receipt of my desk, the freight shipper informed me that I would have to take delivery of the two giant pieces of plywood and palette. The plywood was enormous. At first, I thought I would bring it downstairs to the basement, but it was way too big to make the corner on the stairs. I was having trouble thinking because my wife was nagging me so hard about bringing plywood into the house. (We live in a condo.) I highly recommend you have a saw on hand to cut the plywood down to a more manageable size and save yourself the wife drama.
I did not receive the correct quantity of M-5x16 pan head screws to complete assembly. I went to home depot to purchase the 4 that were missing, but they did not have any. My area of expertise is definitely not knowing the correct metric conversion to find a similar american screw, and as such I purchased a screw that was too long. It had not occurred to me that they simply wouldn't have the metric screw in stock so I didn't bring the one of them with me. Now I have to return to home depot again.
Furthermore, if you offer the service of pre drilling the holes for your customers then you should probably make sure the holes are aligned. Hopefully I can borrow a drill from someone or I will be further annoyed. My coworkers were excited to see the desk, but now all I can show them is my disappointment.
I complained to customer service and they did not even offer to ship me the correct screws. Sometimes it’s the thought that counts, but clearly none was given as they did not even give an apology about the screw count error! They did however apologize for the drilling mistake. Whoopy-dooooo!
In conclusion, this entire debacle could have been avoided if my wife would have just let me put my existing desk on cinder blocks, but she refused to allow cinder blocks into our home. She said they would look ugly so I told her to knit a beautiful afghan to drape over them. She told me to go somewhere and do something unmentionable to myself. Cinder blocks do not need assembly and cost about a buck each. It would have been one thousand times cheaper and less headache. I already have a stool to sit at a raised desk if I needed. Instead, this desk has basically become my worst nightmare come true.
Is the desk worth the money? I have no idea…I haven’t completed assembly. I can only measure this in headache, and so far it hasn’t been worth it.
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"I placed and order for a NaturalPoint TrackIR 5 as they had the best price on it, and a good forum reputation. They shipped fast, they were great to deal with. "
"Excellent service. Staff very helpful in selecting the appropriate products. I will definitely work with them in the future. Staff have ergonomics training and are not just "product pushers". Very helpful in asking the right questions to help me solve my problem."
"I've ordered the UpLift Hover Adjustable Height Desk 445 from The Human Solution and I love it! The desk was shipped with UPS which unfortunately were not careful and broke the corner of the table top during delivery. I took pictures and contacted The Human Solution, and their customer support gave me an extraordinary service and immediately shipped a brand new table top, keeping in touch over e-mail to verify the progress, and giving additional explanations on how to operate the desk. I'm very satisfied with the product and the service and enjoy the freedom of moving between standing and sitting while working! It's important for me to emphasize that I ordered the desk after a thorough online research, and it seemed the UpLift Hover 445 gives the best cost/benefit on the market. Before placing the order, I talked in an online chat with the company's representative and he patiently and kindly answered all my questions."
"My wife works so hard that I decided to please her with a custom wood height adjustable ergonomic desk for her birthday. She is so happy to be able to stand and work at the same time. The desk looks so good!!! The staff were very helpful in helping pick out the right configuration and were especially helpful when I called for help putting the desk together (although it wasn't that hard, on par with IKEA). The desk came just in time for her bday!"