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Product & services pricing
0.00/5
Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2004-03-05

"This was my first experience with this company, and, because their prices were lower than almost anyone else's, I was apprehensive about doing business with them. It was a pleasant surprise when the high-end turntable I bought from them was delivered two days earlier than promised. The product was excellent and the service superb."

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Verified
5/5

2004-02-26

"Ordered my equipment by the internet Sunday morning. I received the proper shipping notification and received it on 2-26-04. Will purchase from this group agaim."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Overall web site
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Verified
5/5

2004-02-23

"Quick confirmation of order and tracking information of shipment. Arrived quickly, in time for my daughters birthday. The stereo system is great and my daughter loves it. Thanks!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-21

"Prompt confirmation and shipment of order. Received more quickly than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-02-20

"When I placed this order I identified it as a non-residential delivery and paid an additional $10.00 shipment charge for 3-day delivery. The shipment was somehow erroneously identified as residential. Consequentially, UPS scheduled all non-residential deliveries before businesses closed and my delivery, which was mis-identified, failed to be delivered as scheduled. After several communications with UPS and The Twister Group, UPS accepted responsibility for late delivery and refunded The Twister Group. Twister immediately refunded me. Thanks guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-02-20

"I had never heard of The Twister Group until I came across them in a price comparison scenario through another site. Their prices and shipping charges combined were only bested by a couple of dollars by few other on-line stores. I chose them because of their review rating. I was not disappointed ! They shipped my purchase promptly and it was delivered on time. Hence, I ordered another product from them (today) the same day I received the first order. Even though like other stores, they claim processing/shipping in 2 to 3 business days, I got an e-mail with shipping/tracking info in less than 12 hours. I am impressed and will shop them again."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-02-19

"I ordered a plasma Tv adapter from The Twister Group at a very low price compared to other sites, $74.13 for the Plad-1 adapter plated, and received it the very next week. Shipping costs were very reasonable and the product was in perfect condition.
Thanks Twister, you guys rock.

Sean C.
Indiana
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Web site being easy to use
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Verified
4/5

2004-02-18

"Bought Harmony Remote. Received on 1/20/2004. However, the remote lost back light in a day. Went through the RMA process. Got a replacement on 2/16/2004.

Overall, it is painless.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-02-14

"Shipped next day,Phoenix to So. Ca. will be here on the 16th. Doesn't get any better than that.Asked one question of their customer service, and was answered within one hour. Would buy from twistewr again.Great prices and fair delivery charges. Norm "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-13

"My Twister Group purchase has been one of my best on-line shopping experiences. A well organized web site, great communication, and very good prices. The shipping charges are not inflated and they send it quickly. In my experience they stood behind the product they sold by replacing a defective auto bulb. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-13

"Super fast shipping. Product arrived in excellent condition. It was not important but the prices were really low. One item was a hard to find item which was in stock at order time. Very highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2004-02-12

"Tripod wasn't quite what I expected, but will serve as a photo and light weight tripod for general use. Seller sends items promptly, but does not respond to inquiries very well. At least not in my case, having sent two and no
reply yet two days later! Otherwise than this I received what I ordered, the price was good, and delivery was prompt. (unlike another I could name)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is trustworthy

lyn
Verified
5/5

2004-02-11

"Excellent service! The speaker stands I ordered were on backorder but I still got them in only eight days! I was kept up to date on my order. They arrived with plenty of cushioning so nothing was damaged. The only small problem was that part of the tape on the box was open across the top. I would definitely order from Twister Group again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Tut
Verified
5/5

2004-02-11

"Highly recommend. Their inventory count was accurate; and the item shipped on the same day of the order. "

Detailed Review Benchmark + -
Overall quality of the company
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A

Verified
5/5

2004-02-11

"Typically I don't get good enough service to ever take the time to do a review. Recently I ordered a Peerless Swivel/Articulating Wall Mount for a Fujitsu 50" Plasma, I will note that it was $150.00 dollars less than anybody else was offering . I submitted the order Friday and got the item the following Tuesday. That's outstanding results considering I just waited 6 weeks for delivery using a different online supplier. I will definitely order again from The Twister Group. Marty McBride / Scottsdale Arizona. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services