"The prices were the best I found anywhere. Going through the order process was easy until I had to use a company credit card. The shipping and billing address was different. I had to go through some hoops to get the order through, but the emails from The Twister Group were helpful. The price made the hassel worth while. You need a better way to solve credit card issues, like a person your customer can call."

"Well, I had a great experience. No problems with my credit card. I ordered several products in the evening, products were shipped the very next day. Tracking info was emailed promptly. One item arrived damaged, but they replaced it immediately, paid for return shipping and even shipped out the replacement before receiving the return! They responded to my requests promptly and courteously. I thought the customer service was exceptional. I would buy from them again any time."

"Great Transaction and Best Price!
Ordered on Sunday received on Wednesday.
A+"

"Love this company! Great service and wonderful support!"

"Details of my order:
Subtotal: $28.12
Tax: $0.00
Shipping: $23.76, 2-Day
TOTAL: $51.88
I paid 23.76 for two day shipping and the product is sitting at UPS and won't be delivered until 1/02/2007 considerably more than two days.
You either need to deal with a more responsible party than UPS or charge me the noraml ground fair. If UPS doesn't think more of our business than this they don't deserve to be paid $23.76.

Sincerely,
Paul Roussin
****@****


"

"Amazingly good service. Placed the order at noon on Wednesday, received shipping confirmation at 7:00 the same day, and the package arrived Thursday just before noon. I've never received an internet order this quickly.

This is absolutely my best internet shopping experience ever."

"I ordered a Garmin iQueM3, this merchant was the cheapest I have seen. I received it in a timely manor considering I'm in Iraq. I am very satisfied with the device, price, and shipping."

"I can't tell if my order was processed. I can't find out any information. It wants a order ID# but all I have is a order# and a Item#. I do have a order conformation, but I can't tell weather the order actually processed or not."

"I purchased a bluetooth headset from Twister. The headset came in several colors (ranging from Black to Hot Pink). The image on the site was black and was what I wanted. Twister sent me a hot pink headset. When I questioned them, they said that the black headset was a manufacturers image and that the color was not stipulated.

I am sending the device back to Twister and they will only refund me the price of the device (and not reimburse the shipping charge). I also have to pay for the shipping to send the device back! I would also like to point out that Twister DID NOT indicate that the color of the device could be any that the manufacturer offered.

This is deceptive trade practices at it's best! I will never shop Twister again!

12-26-06

When Twister realized I posted a negative review, they sent me an email which stated "Since we found
negative publisity posted by you on our company we will be accepting your
return exactly as our return policy is stated:". When I replied that that they were a joke and that I could contiunue posting negative reviews, Twister wrote a trhreatening email as follows:

"Please do not ship the return. It will be refused. It is stated in our
policy that we reserve the right to refuse a return.

Furthermore, since you agreed to our Terms and Conditions by placing this
order, and now you are denying your agreement, we will consider you as a
fraudulent buyer and distribute this information to all blacklists and
negative databases shared by many online stores.

Further steps will be also taken."

I rest my case

"

"I placed this order on a Sunday and the order was confirmed immediately, and the shipping info was sent the next day. I am told to expect the delivery tomorrow, Thursday. This experience has been awesome and on top of the great deal I received, the service and communication has been top-notch! Many thanks"

"1. Good: good prices, fast service, protective of credit card fraud

2. Bad: the attitude of staff to potential buyers when staff are trying to be protective of credit card fraud. Staff communicate with the potential buyer giving the buyer the attitude that buyer is trying to defraud. This is a good attitude only if you are REALLY ARE in the act of trying to defraud, but a creates a very unfriendly impression on the potential buyer. There's very little the staff can do to know for sure if the buyer is actually trying to commit credit card fraud, but the attitude conveyed does NOT have to be one of mistrust. The specific measures they use to protect against fraud should work, independent of whether they give a good or bad attitude to the customer. Why make a customer feel mistrusted when in fact they are truly trying to make a legitimate honest purchase? For that honest customer, what does that kind of attitude accomplish?"

"great company! I ordered the wrong model and when i relized it i emailed them and they took care of it right away, Not only good prices but service as well"

"I made my purchase with a credit card. It was the most painstacking order I have every placed with any online vendor. I somewhat understand the vendors concern for credit card dispute scams, however, as a retailer you need to draw the line somewhere. This vendor would never call me to resolve the issue. They would only deal with you in e-mails. Even my credit card company could not understand what the vendor was looking for. I checked with my credit card company and the charge had been processed with no issues.

This is the first e-mail I received,

"We have authorized your card but voided the actual charge. Unless this order is confirmed through your bank, pending authorization on your account will not be settled and it will be released back to your card by the bank within
a few business days.

Sincerely,
The Twister Group"

I continued to e-mail the vendor to contact me via phone to I can get this resolved. Instead they kept sending e-mails. Here is their final explanation.

"We have processed your order as an exception.

But please see the other side of this story:

Recently we have had a few fraudulent orders where name and address matches. These orders were processed and shipped. 2 weeks later we got transactions chargebacked. The reason is the same: fraudulent order, no cardholder's authorization. We sent our rebuttal showing that names and addresses were verified and shipments were delivered to the correct addresses. Response: no proof of cardholder's participation in the transaction. Apparently some banks made it easier for people to change their account data online. Smart thieves simply were logging into bank's site, changed name and/or address. Do you still think it was our fault processing these orders? Apparently it was, since we lost money.
The real cardholder disputes unknown charges after receiving a statement. Who do you think pays for these disputes? Banks? VISA? Nope. Just because we accept credit cards with no card present we are under 100% risk. It would be much easier if either a credit card transaction could not be disputed, or it would be banks' cost of doing business if a card was hijacked or stolen, or banks would make it easier for us to confirm the transaction. However, banks make it more and more difficult for us. They enforce very stringent privacy policies refusing any verification requests while still accepting disputes from cardholders.

Sincerely,
The Twister Group "

A simple call would of resolved this issue in a timely manner. If you have that big of a concern with credit card abuse, then don't accept credit cards. I never have this issue with another other online vendors and that is why I will stick with those vendors and not use twistergroup in the future."

"Wow, what a horrific experience. I attempted to purchase a Garmin Forerunner 305 from them, and failed miserably. I made the purchase online, using my Citibank credit card. Everything looked fine, until I got the following:

>>To enhance security of the Internet shopping, your order has been
>>selected for the Charge Verification with your credit card company. This
>>effort protects both the seller and the cardholder and allows us to
>>maintain our low prices in the future.

Ok, that's reasonable. I call my credit card company, and they say, ok, they see the charge, no problem, and so I email back telling Twister this.

They then respond with:

>The authorization was approved but we voided the transaction. Please call
>the bank and request that your account is notated that you placed this order
>and authorize this charge.

Now, this is getting strange, but I call the credit card company AGAIN. They say they've never heard of this and we send the following back:

>I have no idea what you are talking about - I called my credit card company
>AGAIN and they indicated that the charge was authorized at 4:23. There is
>no record of a void.

They respond with:

>The authorization cannot be voided by us but the charge will not be settled.
>The charge is actually void. Authorization simply means that the amount was
>reserved by your bank for us. We however will not collect it until this
>order is confirmed with the credit card so this charge cannot be disputed as
>unauthorized or fraudulent.

Now notice, before this they claimed "The authorization was approved but we voided the transaction" , and in this email they claim "the authorization cannot be voided by us". Those both can't be true.

At this point I call my credit card company a THIRD time for the day and tell them that if the charge does come through I WILL be disputing it and we tell Twister to cancel the transaction.

This is the single most frustrating online purchase I have ever attempted to make."

"Ordered Uniden DCT7585-2 digital phone system, easy online transaction, arrived very quickly, packaging was good, I'd buy from them again without hesitation."