"Ever since I started my restaurent, from day 1 I started ordering from Webstaurant store from all the equipments to all the daily needs and pacakging materials till date. The prices are way more cheaper than we get from restaurent depot and the shipping speed can be improved. "
"Very few companies ask customers to pay outrageous shipping fees"
“Hi there, we are a wholesale website and do not include any of the shipping charges in the cost of the items. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"ALWAYS FAST ALWAYS RIGHT / CAN'T ASK FOR BETTER CUSTOMER SERVICE"
“Thank you for your great review of WebstaurantStore! We appreciate you taking the time to share your experience with our Customer Solutions team and shipping. ”
"products are great and priced well but you lose any value to high shipping fees. Especially now days when almost everything ships free or very cheaply."
“Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"Easy to navigate through website! Love the discounts that they provide!"
“Thank you for your 5- star review! We appreciate you taking the time to share your experience using our website and discounts. ”
"You’re making me buy these pails then you’re charging me a huge amount to get them shipped. The city of New York is horrible. If I was younger, I’d move the heck out of here. And by the way, once you make all your rules, how about somebody backing them up tell people they can’t leave garbage out before a certain time people leave it out for days and no one does anything about it. How about stop wasting our tax money"
“Hi there, we calculate our shipping fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. Shipping 3( 32-gallon) trash cans make shipping costs a bit more expensive then the average price. Please check out our Plus program, for $99 a month you can receive free and priority shipping on most items. ”
"It would be nice to have all the options available, not just just 2 moderates-sized. Also, I never like it when stores try to to trick me into subscribing to mailing services discounts promised in the future when they actually take money from your credit card each month.
For me simple is better - to help me find whatI want and deliver it to me easily. Without ads creeping in from the edges."
“Hi Carl, we have shared your feedback with our internal teams. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"shipping cost as much as product"
“Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"Time Bean Coffee has been exclusively ordering from the W.
since Oct. 2017 without a hiccup!
• i give a 4.9 out'a 5 Star review!
Only reason for a .1 drop is due
to last batch' "thickness" of the
1 Lb. Kraft Bags declined a %,
( likely due to corruption of
Supply chain by BiDim Admin.)
& economy damage, hence
"necessary cutting back" :^o
• Yet our loyalty remains'!!
"
“Thank you for sharing your feedback and for being a loyal customer! ”
"Your shipping prices are outrageous. $18? Or a couple of tea Infuser. If I had no it was going to be that much I wouldn’t of ordered it at all I could figure out how to do it I canceled the order"
“Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"The four rack poles that I ordered did not fitted with my metal stand. I wish I never order this. there is no return policy. What a disappointed."
“Hello, I'm sorry this product did not meet your expectations. Please check out our return policy here: https://www.webstaurantstore.com/policies.html#Returns_Policy and contact our Customer Solutions team to inquiry about next steps. Please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"DID NOT SEE ALTERNATIVE PAYMENT CHOICE.... ONLY CREDIT CARD OR INSTALLMENTS"
“Hi There, we only accept alternate methods of payment on orders over $500. We do accept all major credit cards and offer the option to finance your order with Credit Key. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.
”
"There was never a place where I could enter the discount code and yet you sent me an email with it so I figured it would let me use it before I confirmed but it just placed my order without allowing me to use the discount code."
“Hi there, in order to enter a coupon code, click the green cart button in the upper right-hand corner. On the “Cart” page, look to the lower right-hand side directly below your Cart ID. Here, you will see the coupon box. Enter your code and select “add.” At this time, all valid coupon codes will be applied immediately. For any further assistance or concerns, please don't hesitate to contact us at help@webstaurantstore.com or live chat with us here: https://link.webstaurant.store/livechat.”
"I have been ordering Boylan birch beer for over a year.The flavor is so good with natural flavors and cane sugar.When I order it usually takes 3 days from the store."
“Hi Craig, thank you for your 5-star review! We are big fans of Boylan Bottling too and are happy to hear that you have had a great experience ordering it from us. Thank you for being a repeat customer.”
"Customer service is always great and on top of things when I have questions or a delay in my shipment. But 90% of the time they are always on it with fast shipment and response. If there is a shipping problem they are quick to fix it and help me out in a timely matter! Prices are reasonable and I love that majority of the products I do buy are always in stock and free shipping with webstaurant plus membership!"
“We are happy to hear about your experience shopping at WebstaurantStore! Thank you for your 5-star review and for being a loyal customer. ”
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:
“Thank you for taking the time to leave a 5-star review! It's great to hear about your experience with our prices and ordering and we appreciate you choosing WebstaurantStore for your business. ”