"I have done business here for many years but I always cringe when I see the shipping costs. It defeats any pricing advantage they may have. I order when I can't find elsewhere."
"They charge you $20 for a small plastic handle, and then charge you over $16 to ship it on their cheapest ground option. Very terrible practice to take advantage of people. "
“Hi Mark, since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any more questions or need anything further, feel free to reach out to our Customer Solutions team at help@webstaurantstore.com or via live chat: https://link.webstaurant.store/livechat”
"My last order had some delivery issues. Not any fault of Webstaurant, but on the delivery driver/ delivery company's end. I contacted Webstaurant customer service and spoke to Julie W. and she didn't even hesitate in helping me get the items replaced! Top tier customer service!! "
“Thank you for your 5-star review! We are happy you had a great experience working with our Customer Solutions team and Julie W. ”
"The shipping costs if you just need one item are crazy for webrestaurant store"
“Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat”
"ordered a mop bucket missing a part tried to talk thru chat and keeps saying part number wrong just too hard to contact someone if need be"
“Hello, we apologize for these issues contacting our Customer Solutions team. Please reach out to us at 717-392-7472 or email us at help@webstaurantstore.com so we can investigate this further.”
"Blessings to have them around with excellent customer services"
“Thank you for taking the time to leave a review and for sharing your experience shopping at Webstaurantstore! ”
"Ha sido fácil y rápido muy amigable la forma de hacer pedidos"
“Thank you for your 5 star review! We appreciate you sharing your experience. ”
"Our shop's order arrives with all the product we ordered accounted for, however the packaging could use improvement. Glass bottles are packaged with no packing material or cushioning consistently, causing us to sometimes throw away product. At least one box of our sizeable order ends up being covered in syrup, and barely usable. It's disappointing to have hundreds of dollars of product arrive in such bad condition."
“We appreciate you taking the time to share your experience and will share your feedback with the appropriate team. If you have not already, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat so we can learn more about your broken packages. ”
"Chris was a great help in assisting me to place an order step by step. Thanks Chris"
“Thank you for your 5 star review! We appreciate you sharing your experience working with Chris and will be sure to pass this review on! ”
"a switch that weighs an ounce cost 25 bucks your starting to look like partstown with their ridiculous shipping charges. "
“Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"Terrible
You charged $20 for a $10 grade book.
Terrible terrible"
“While we are confident with our wholesale pricing, we are happy to check into price matching for you if you were able to find the item priced lower somewhere else! Please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"We received the product very quickly and it was exactly as described... actually, it exceeded our expectations at the price point that it was. ordered three packages for what one would have cost through some of the other stores that we frequent."
“Thank you for your 5 star reviews! We appreciate you sharing your experience with our prices and shipping. ”
"Always easy to order really never had any issues even returning goods was easy"
“Thank you for your 5 star review! We appreciate your taking the time to leave a review. ”
"Best product .. I recommend it because of it's satisfied results."
“Thank you for your review!”
"Very happy with your product and how fast I received it Thank you."
“We are happy to hear that you are pleased with the products you received and the shipping time. Thank you for taking the time to leave a review!”
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:
“Hello, have you looked into WebPlus? It is our membership program that includes priority processing and free shipping for most products on orders over $29”