"Thank you for your prompt deliveries!!"
"I love that I can now choose how many bottles I order rather than having to get a case."
“Thank you for taking the time to leave a review, we love hearing this kind of feedback! ”
"taxes is too much for the caribbean"
“Thank you for your review. We understand your concern with high taxes. We do accept tax exempt forms if your business qualifies. ”
"It was easy to order items to recycle at WebstaurantStore. Just ask for Recycle Cups. The choice to recycle in 200 years or much sooner.
"
“Thank you for the 5-star review, Jane!”
"Always good customer service and always take care of product is damaged or doesn’t show up"
“Thank you for taking the time to share your experience working with our Customer Solutions team! ”
"Easy ordering, I made a mistake and it was easy to correct. Cust serv was fantastic. Only negative was the large shipping charges for small items."
“Thank you for sharing your experience shopping with us! We calculate our shipping fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"I am trying to cancel an order and I am stuck i a loop. Chat person is, apparently, not a real person who can give help."
“Hi Marilyn, we can assure you that we do have actual agents on our chat. If you prefer, you can also email our Customer Solutions team at help@webstaurantstore.com or call them at 717-392-7472.”
"An awesome experience! I was upset over not navigating the sight well…(all my own fault!) I couldn’t get to the payment screen…. That not being bad enough I couldn’t retrieve my cart etc. I was kinda ****! So along comes Jordan all cute & a lovely phone voice! I heard her tell me she couldn’t place my order for me because of the credit card information & I almost lost it! Then I realized how safety & what a good business practice that is! After the first vendor I spoke with this morning who’d attempted to charge me in upwards of $8 each for a $2 item I was grateful! After that I I did as asked! It all went down just right! Jordan is an angel! "
“Hello, thank you for taking the time to leave a review and especially for sharing your experience working with our customer solutions teams. We will be sure to pass on your review to Jordan and her manager! ”
"The shipping cost the same as the product!!!!! It's crazy! I'm waiting for this order to be cancelled but customer service is not responding"
“Hello, we apologize for this issues! We calculate our shipping fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. I will follow up with Customer Solutions to check the status of your cancellation. ”
"I have been a customer for over 2 years and happy about the service, prices, fast shipping and so easy to find items on the webpage.
If there is an incident with my order, I can either call or chat and there will always be a customer representative with a great attitude to solve the issue.
Thank you, guys, for the excellent service you provide.
Without any doubt I can recommend this WebStore for your business needs."
“Thank you for taking the time to leave a review! We appreciate hearing experiences like yours! ”
"I have been using Webstaurant for a long time. I was in the Food and Beverage Business for almost 30 years - now retired but we make our own poultry feed for healthy chickens and eggs which use many different spices and herbs that I always order - I also cook meals for seniors so they have healthy meals in their freezers. "
“We love to hear that you have continued to shop with use even after leaving the industry. Thank you for leaving a review and for being a loyal customer! ”
"Shipping costs are not shown prior to ordering.
A small Cutting board ($3.49) costs $18 to ship!
There is no option to cancel an order.
What a rip off!"
“Hello, we offer the option of calculating shipping costs prior to checking out by entering your zip code in your cart. You always have the option of canceling your order before it is processed by contacting our Customer Solutions team at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"So far I have experienced such great customer service and in have been shopping for my son’s wedding and is so pleased with everything except I wish the shipping was less. "
“Thank you for your review! We are happy to hear about your experience with our customer service and ordering from our website. ”
"I PUT THE DISCOUNT CODE IN THURSDAY AND TRIED TO CHECK OUT, IT KEPT SAYING QUANTITIES HAVE CHANGED GO BACK TO CART. QUANTITIES DID NOT CHANGE. I THEN WENT TO JUST CHECK OUT AND IT THEN PROCESSED MY ORDER WHICH DOES NOT LOOK LIKE I RECEIVED THE DISCOUNT ON THE OVEN MITTS. VERY CONFUSING ON WHAT WAS NEEDED. "
“Hello, I apologize you had issues checking out! We would like to hear more about this, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"Webstraunt finally did it. They were awful enough on multiple occasions spanning over many months, that I canceled my plus membership and took my business elsewhere. I find myself between shipments and running low on stock that i would normally get from webstraunt and am receiving better service from distributors that I don't work with yet. And what's funny is the more people I talk to about my webstraunt experience, the more people agree with me and tell me they have had the same experience. Good riddence. "
“Hello, we are sorry to hear about your experience and would love to keep you as a customer. Please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat so we can learn more about your experience. ”
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:
“We appreciate you leaving a review!
”