"Terrible experience received order looked beat up and used. Called thee watchery and the woman said to send it back and they would replace it. I then went on the site and noticed that they only had 1 left so I called back. When I spoke to the next customer service rep she was a moron had terrible language skills I think she spoke Spanish, she sounded like they just hired her off the street and she was very rude. I will never buy from them again. And I still have not received my replacement. Despite the fact that when I spoke to the manager she said they would overnight the package.......,"
"The store has a great variety of watches and the prices are very satisfying. I ordered two watches with UPS next day delivery and the watches arrived right on schedule with everything as it should be. Looking forward to ordering again ."
"I like the watch and it came in on time!"
"Well laid out site with a good selection of watches at nice prices. Just ordered a watch and will add further comments once received. Will complete survey when item is received. Received watch in a timely manner. It was my first chronograph so I had a few questions and a few preconceived ideas as to how a chronograph should work. Exchanged a few emails with cust. svce.( Roi&Mary). They were extremely patient and got me straigtened out. Overall a great experience and would shop here again. Bob L. Free shipping to Canada would be nice."
"The watchery did an amazing job, not only did my product come before time but it was well maintained and most of all allowing me to keep tract of the product made things that much easier in every step of the way. The watchery is definitely in my top 5 best online shops i have ever had before, it truely is amazing immediately i ordered my watch the processing of payment was just as fast unlike some i have come across who take a whole day.
I ordered an other item from the the watchery a day after my first order and received just like you would expect it, just a day after my first delievery and my second one was just the next day."
"The watchery offer the best prices. I love all my watches :)"
"The Watchery is an easy to use, good prices, fun shopping for watches."
"I have had no problems purchasing items from The Watchery. Shipping is a issue. Even when I have payed additional for 2 Day UPS, it takes a week. Yes I received 2 day service, but its when the item is shipped that is important. Example: I buy something from TWChery on January 1st, and pay for 2 Days UPS Shipping. Its not shipped until January 5th. Even when I dont pay additional for 2 Day shipping, I get those items at the same rate as if there's a clock there waiting for what day will ship to customer in 7-10 days regardless."
"I have ordered twice both times it was quick and easy. We received within a few days of the order. Packaged very safely. I have recommend The Watchery to several of my friends and will tell others.
Thank you"
"The service is simply amazing. I live in Canada and it took 2 days only to get my order in hand....talk about fast!!! The only thing i find a little negative are the shipping rates to Canada($40). I recommend The Watchery to anyone because they have great deals and awesome prices.
Thanks again and looking forward to buy from again"
"I am very well pleased with my purchaceand my experience with The Watchery."
"I am very satisfied with the sale and receiving of the watch "
"Very nice watch at a good price. Fast shipping."
"I have added several watches to my collection. All were acquired on line thru the watchery. Their products and service were great so I just ordered another one from them. I find that the detail they provide for each watch is very helpful. The sizing chart and Zoom window especially. I do wish more info was given on the movement of each watch, especially the quartz movements. The more information the better! Thank You!! "
"If you want Swiss be sure to check twice before you order. Most watches I looked at where Swiss, I found an interesting watch, didn't check twice and now I have a watch of unknown origin.
Larry Dalin"
A rep from The Watchery, SWIGroup, has responded:
“We're sorry for the delay! Rest assured we are taking care of your refund right away and you should have notification shortly that it has been processed. It ususally takes 7-10 business days to process refunds just for clarification. Please let us know if we can be of further service and we hope you enjoy your watches.”