"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Mike was very helpful because I was having to do back and forth with some changes with the product."
"After waiting on hold for what seemed like forever, #23 in the queue, a most pleasant informative and professional woman took her time and took excellent care of my issue! Way to long of wait but “Rock Star” encounter!"
"We are a general contractor that needed some shower shelves. The shelves specificized by the architect were not in stock and backordered by of 16 weeks. The employees at The Bath Outlet helped us research what type of shelve would work. One was found, ordered, shipped, and now as arrived."
"I am pleased with the product I ordered and it was delivered on time. "
"There was minimal detail on the site to understand the design. I found that it was not designed with a wedge board, which provides the best support, fastening the board to the wall through the studs and hanging the vanity on that board. This vanity is designed with a mounting clip on each side, and they provided basic drywall anchors that I would not trust supporting the unit. If I would have seen this in the design online, I would not have purchased it.
Also, the instructions do not have any descriptions, only minimal pictures and did not include a parts list. There are parts in the packaging that are not shown in the pictures. It is very disappointing given the difficulty of properly mounting this to a wall.
On a positive side, the product was packaged extremely well to avoid damage."
"Vanity shipped quickly. The BEST packaging I have ever seen and the product looks amazing!"
"This was my first time buying from The Bath Outlet. I got the product so quickly, in good condition and I knew the shipping status at all times. All in all, a great experience and I will buy more from The Bath Outlet. "
"Responsive to all questions immediately.
Very very helpful."
"I've ordered hard to find bathroom accessories from thebathoutlet.com. Very happy with quality and customer service. One item was back ordered, and they sent regular emails regarding expected delivery. The product arrived ahead of schedule. Excellent telephone customer service. 5 stars!"
"The console sink is gorgeous! Works perfectly in a small bathroom and the quality is amazing. We had an issue with the base and they responded immediately with a replacement. It was that easy. I have shopped with The Bath Outlet before. I have always been very pleased with their products. "
"Ordered and delivered on time. "
"What more can I say? Toilet roll fell about after a week."
"Wide range of product choices with high quality available at the bathoutlet."
"Ordered a two sink basin style - shipping was fast and very well packaged. Quality of the item - even better. "
"After discovering a defect in the sink I contacted the customer service team. They handled thinks quickly and in a professional manner. THANKS "