"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Just looking from the box you'll notice the well made vanities top made out of Ceramics body of vanity so far looks sharp can't wait to have it installed."
"I purchased a 3-hole sink. The holes were drilled a full 1/4” crooked, nothing like pictured. I have corresponded and sent pictures and apparently all of their sinks with three holes are drilled crookedly. Somehow this is my fault and I have to pay return shipping. Would not recommend. "
"FedEx contacted us to pick a time for delivery. The whole process was smooth. Our vanity was delivered during the time we picked. Everything looks great; we just need to install the vanity."
"Friendly and helpful customer service "
"Placed an order on 5/12/13 and I still don't have it. You were quick to charge my credit card, but I don't have my item or an update. I should charge you interest on the money you have from me.
I'm not happy."
"Fast and intact. Would order againn"
"Great service! Fast, convenient and I loved the way this company communicated with me about the delivery status the entire time."
"Good price, fast delivery, easy install, good customer service"
"We had great service via email and phone."
"Received an item with some damage and they took care of it quickly. Great customer service, thanks
and they took care of it quickly. "
"I bought a towel rod and two towel hooks from thebathoutlet.com. The items are all great and as described, but the towel hooks were too small for what I needed. When I called to return the hooks the return process was super easy and free. Thank you! "
"The customer service reps are very friendly and helpful. However the return policy is terrible. We are in the middle of a home remodel and after purchasing a make-up mirror a couple months ago, it wasn't going to work in the space. I never opened the box. I had to pay $56 to return and only got a store credit. There isn't anything on the site I need, so I'm not sure I'll be able to use it. "
"Great costumer services, I have one damage item from my order, just send quick email everything was resolved in less than five days."
"We've had 2 issues with the soap dispenser: First, the underside of the pump has started to turn green and needs to be wiped each time we add soap or the green starts to bleed into the soap; and second, the stem that dispenses the soap falls off. This looks great but isn't holding up to continued use.
We purchased this model in late January and installed it mid February 2023."
"Great product and price and extremely fast shipping. Packaging assured the product arrived in great condition. Thank you. "