"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"I needed a specific size, sleek chrome towel bar for a very modern powder room re-do. Not only did BathOutlet have a good selection but worked with us to replace our 1st choice when it wasn’t compatible with our wall studs. They helped us find the perfect alternative bar in time for our holiday guests. Staff was wonderful. I will definitely work with them in the future. Product quality was excellent and a perfect finishing touch. "
"Ordered the 20th of December with 2 day delivery. Delivery is now scheduled for January 3. I needed this product for a project and now have to go to plan B!"
"Everything I ordered came quickly, exactly as described and well packed. I mean, really really well packed. The porcelain sink I ordered could have been dropped from space and survived! Took me longer to unpack it than it did to ship it! Impressed."
"I ordered the sink and it arrived quickly and in great shape"
"Nice, quality product and shipped quickly too!"
"Had an issue with a product that I purchased. When I reached out to Customer Service, they went above and beyond to make sure that I was satisfied and the issue was resolved."
"The mirror I ordered didn’t work out but to return it, I’d have to mail it to India and pay all these return fees! The mirror is useless to me so I’m just out the $300 it cost."
"nice sink delivered in a reasonable time, and well-packaged"
"Order delivered correctly and promptly. Sink from Italy; double packed with area in-between filled with foam; like spray in household insulation. A **** to unpack but prevented any chance of sink being damaged. Stand had to be assembled; easily done; all parts present, high quality. Happy with product and company."
"Thebathoutlet was the only site that had what we needed - it arrived fast and in perfect shape. Highly recommend. "
"Arrived on time in great condition."
"It arrived on time and works great. "
"I ordered a chrome wall-mounted soap dispenser to replace one in a modern commercial building. It was almost identical to the original, came with wall mount hardware, and arrived in less than a week. V. Happy!"
"Our sink was back ordered after advertising it was in stock!
NOT GOOD "
"Great bathroom sink, no problems and better price than manufacturer!"
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Valued Customer,
Thank you for being in touch! After receiving your review, our customer care team will be reaching out to you directly in regards on how to process a return, or address any confusion. Our returns center is located in Pennsylvania and we will be reaching out to you shortly to best assist with your return. Happy holidays!
-TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”