"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Custumer service is terrible!"
"All items arrived as advertised. The photos online were accurate, the measurements were true, and everything arrived in 48-72 hours. The toilet seat is back-ordered but we were informed within 24 hours of our order."
"Great product, fast shipping. Will buy from them again."
"I have not shopped from The Bath Outlet before now. I took a chance due to an item I really wanted being hard to find, but they carried it. The shipping was fast and the mirror was beautiful. Once I tried to install, my electricians where having some problems with the electrical. Within 24 hours of contacting The Bath Outlet, they had shipped me a new item, sent me a lot of great information to share with the electrician for troubleshooting, and a return label for the original. AND, the new item was delivered within 48 hours. I was shocked at the speed and the customer service. They didn't question me at all before replacing the item. I am confident that between the two items and all the information shared, we will be able to resolve the issue. Because of all of this, I will definitely be shopping from The Bath Outlet again. Thank you!"
"I purchased a soap pump from the bath outlet. The original pump sent was defective. I reached out to them and within one day they sent me a new one. They are very responsive to their customers. "
"Recently I had ordered a vanity sink from Bath Outlet. It was promptly delivered within a day or two of my order. But it was of a larger size than the one we had ordered. To our complain the customer services desk of Bath Outlet noted the mistake and immediately mailed us the one we had ordered originally. Later they also send us the packaging boxes along with the Fedex mailing labels which were large and bulky for repackaging and returning the large size basin. All in all everything worked extremely well. I take this opportunity to sincerely thank the personnel dealing with the above at the Bath Outlet for their courteous service. Truly a pleasant experience for me."
"I work in a nursery school. We updated out little children's bathroom. We fell in love withthe white trough sink, it allowed for 2 hand washing stations. we also ordered the chrome legs. This sink is beautiful. Eveyone loves the look, how updated and clean. would defineitly order again. We returned one part and the experience was great. Love being able to talk to a person when you call with a question. "
"Went together reasonably quickly!"
"I'd been scoping out new sinks for months when I finally decided to buy a single-piece, wall-mount item that offered counterspace from this site. It arrived quickly, well packaged, undamaged, and with the appropriate mounting hardware included. I was able to get it installed with help from my father-in-law right away and I absolutely LOVE my new sink!"
"I was in need of a quick replacement faucet and had a specific look, size and finish in mind…not always so easy! But TheBathOutlet came through!
Loved the selection, found my match and received the order very quickly "
"Product was delivered a few days after the order was placed."
"We ordered two sinks both arrive broken. Photos of these clearly broken sinks were enough then they wanted photos of the boxes so THEY can get their money back from fed ex, then they expect us to pack these broken things and prepare the return. Terrible "
"There are a lot of stores with a great selection and good pricing, but where the real value comes in is how an online store handles any issues that require customer service. I can confidently say that The Bath Outlet rises to the top of the scale in this area.
We are renovating our entire home and with supply chain issues have run into a few snags. One of those snags was that a sink that was originally ordered from another vendor wasn't going to come in time. We selected another sink from The Bath Outlet and received it in only a couple of days (Bonus - we love this one much more!). Unfortunately, it had a slight flaw in it. I reached out to customer service immediately with a couple of photos and received a call from customer service right away the next morning. The customer service representative was very empathetic to the situation, personable, and clear in what he needed from me to take care of the situation right away. We received our replacement sink within just a couple of days and with no hassle at all. Communication from the company was excellent through the entire process.
Buying items for your home online when you can't see them in person is hard sometimes, but knowing that a company will stand behind what they sell makes it much easier. "
"I usually buy my appliances with the company that offers free shipping return, in case I was not satisfied for any reason, but not this time. Even though the customer service was eager to solve the problem, I had to pay more than $100.00 of shipping cost to return the item I bought. But it was the company return policy, and I should have read the conditions before being. My bad.
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"Excellent service! The sink was packed extremely well. Can’t wait to place my next order with this company!"