"Absolutely loved working with these folks. They were timely on delivery and not a single crack on any of the tile I purchased. They also have tremendous prices on beautiful tile. Will not go back to big box stores!"
"I've ordered tons (literally) of marble from Thebuilderdepot- most recently they caught a mistake I was about to make before it shipped and called to correct it! Great product and great customer service make for happy customers."
"Having completed a few remodeling projects plus building a house from ground up, I have been exposed to a number of building supply companies and vendors. Far and away, one of the best that I have come across is "thebuilderdepot". Their website is very robust with pictures and specifics on their products as well as being user friendly. There is lots of background, research and accumulated reviews for the products.
For my latest project I bought a bunch of marble through their site; specifically the Carrara Venato honed subway tiles, basket weave floor tiles and marble trim. Product is beautiful and arrived safely crated and packaged. Not one tile was broken or chipped in transit. Each piece looked great which meant less waste for odd or discarded pieces.
Along the way their customer service has been personal with down to earth people who have a genuine interest to help.
HIGHLY RECOMMENDED!!"
"Our backsplash was just installed with the Bright White Glass 3x6 subway tile and it's absolutely gorgeous. Classy, simple look that stands out. A timeless backsplash. The Buider Depot was easy to work with, delivery was quick, and everything was shipped complete."
"So happy with our purchase from The Builder Depot. After pricing out several vendors for our marble tile, we decided in The Builder Depot. Their shipping cost was very reasonable. Also, I was sent photos of the tile lot before it shipped to confirm I was pleased with the colors. I also received a follow-up email to confirm we received our shipment and if we were happy with it. I would highly recommend The Builder Depot to anyone looking for a quality experience and quality tile. Great costumer service and our tile arrived in 5 days! "
"I will definitely order from TBD for our next project. The nero marquina honed 2" hex is beautiful! The price and quality are great. We used a stone enhancer and achieved exactly the look we are after. I did have a problem with shipping but it was on UPS's end. This had a domino effect on our project. However I spoke with Stephen in customer service and he was able to keep everything on track for me. Thank you!"
"AWESOME! Pricing is wonderful and the service is stellar! Stephen is the person I interacted with. He is amazingly responsive, handled everything from confirming the order, making a change, shipping, tracking, helping coordinate freight delivery. I am absolutely going to do more business with them in the future. "
"Our tile was beautiful and the customer service was great. I would highly recommend The Builder Depot to anyone interested in putting high quality marble tile in their home for a great price!"
"The Builders Depot has exceeded my expectations.
I was more than a little worried to order without ever seeing the product but read reviews and took the chance. All good!
My tile setter says he will recommend The Builders Depot to his customers.
Service was great and delivery was fast with no damage.
We ordered the Venato marble and it looks perfect. Very consistent in color. "
"I was THRILLED with my experience with builder depot. I consulted with David who answered all my questions promptly and provided excellent customer service. My samples and order came on time and the finished product was perfect! I would love to work with them again in the future!!"
"We have been so pleased with the customer service provided by David at your company. I first contacted David in January regarding some marble tiles and was so impressed that he responded right away and followed up with pictures of the tiles! We eventually bought several marble items (chair rails, pencil liners and hexagon mosaic tiles) from the company. The price was very competitive and the quality was great. We would not have been comfortable ordering that much marble online if we had not had such a positive experience with customer service. We recently needed additional pencil liners and I was able to forward photos of our liners to David, so he could determine if the current liners available would be similar to the liners we already had. David sent pictures to us and also personally filled the order for us. I would definitely recommend your company to others!"
"I have had a wonderful experience with The builder depot. The customer service is the best. They are responsive and thoughtful. I had many questions and they were speedily answered.
Stephen and David went the extra mile, matching tiles for me and Maggie rushed to send out some extra material when I found a miscalculation on my end. It is refreshing to work with people of this caliber. Highly recommend it!"
"We got some Nero Marquina tile from BuilderDepot -- David was extraordinarily helpful in choosing the tile and dealing with some delivery issues. "
"I really want to express my thanks to David of your sales support staff. Our contractor changed our design after our initial order of marble subway tiles and we needed an additional quantity. David helped us get a decent shipping cost and advised how much tile I needed to order to ensure we would have enough after we factored in potential breakage for a small order. We are VERY pleased with the support received as well as the quality of your product. Great company to work with and fantastic support! David is a credit to your organization."
"I recently bought tiles for my kitchen back-splash from The Builder Depot and it was such a stress free experience. The tiles were of excellent quality and almost half the price of the ones I saw in my more expensive local store. I took a chance and bought the brilliant white 3x6 glass subway tiles from this store.. and I am so glad I did! They arrived exactly on time and in perfect condition! Very pleased. I also happened to buy an incorrect product (white glass trims) by mistake and couldn't use it.. I contacted David from the Customer Service and he handled the return so gracefully! While I did have to pay for the shipping cost, David was able to waive the restocking fee for me.. More than that, I felt he was always very cordial and handled all communications in a very professional manner! All in all, an honest company and I'd love to do business with them again when I remodel my bathrooms! "
"OUTSTANDING PRODUCT, SERVICE and PRICE :) I purchased Carrara Bianco 2" Honed Hexagon tile from TheBuilderDepot.com on a Monday and had it in Austin, TX on Friday. The product is nothing short of amazing in quality and consistency. It has all been laid in my master bathroom today and I just keep looking at it with a huge smile on my face.
This company has exceeded my expectations on all fronts down to an additional order and request with David. He went above and beyond to help me solve a tiling dilemma.
Will use and recommend Thebuilderdepot.com for all tile needs."